I ordered a free trial of Raspberry Ketone and it was not until I saw my bank statement that they took £79.95 from my account. I did not receive any confirmation that I had to cancel within 14 days and now they have taken the money out without my authorisation. They have cancelled further payments but what do I do about the payment they have taken out please.
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Hi Caroline,
Thank your for taking the time to report this supplement. It looks like another “trial” that uses an auto-billing programme has been released. We would urge consumers to ensure you have read the companies “Terms and Conditions” clearly before purchasing.
Diet Pills Watchdog Team.
this as happened to me but how do i get hold of them i have had no emails or anything from them and now i cant find anything online apart from the free trails not contact us info
I done the same call customer services on 0800 157 7409 or 0800 148 8243
Go back on line for the cancellation form you must get what they call a RMA number as you will need to send back the item when you recieve it. Hope this helps
Hi,
I have just dealt with the same company regarding the ‘free trial of beyond raspberry ketone’.
I phoned this number – 0800 148 8243 and explained I wished to return the ‘free trial’ and cancel any subscription they do not really mention when applying for the pills.
They really do try and keep you by saying you’ve not given it long enough to try the product, offering 25% off any monthly costs, before finally offering 50% off any subscription.
Be firm and insistent!
You do need an RMA number from them to return the pills which needs to be displayed on the outside of the envelope.
Returns address is At cost fullfillment/PPF
Herkimer House,
Mill Road Industrial Estate,
Linlithgow,
Scotland,
EH49 7SF.
Hope that may help someone else,
Nicola.
hey nicola, how can i send these pills back and get a refund??? im sooo angry!!
I just got my statement and the same company charged me staggering £84.45 for the Beyond Raspberry Ketone. I rung them and they said that I didn’t cancel the trial order and they charged me full price after 14 days. They are a real sob of a company BE WARN!!!
Hi Eva, just to let you know I had exactly the same experience and rang them today spoke to a chap who has refunded my money in full and without having to send the pills back!!! I told him I was raising it with my credit card company as an unauthorized charge. I told him I thought the advert was misleading and at the least deceitful. I told him I had been on this website (watchdog) and there were many other people who had the same experience. He first said he would refund 50% of the charge, I told him I didn’t see why I should be charged anything as the product I was offered was supposed to be free. He said not to raise it with the credit card company and he would refund it in full. They may try and say it only says “trial” on their web site, and not “free trial” but their initial adds on Google etc say free trial!!! Hope this helps, Martin.
I ordered Raspberry Ketone & Nutra Green Coffee in Jan 2013 for a free trial ! I’ve had money taken out of my bank, I tried to cancel over phone but after a few seconds the phone went dead. I have received another months supply which I dont want but have found a telephone number on the despatch note, these are Raspberry Ketone 0800 148 8243, Nutra Green Coffee 0800 157 7409 to cancel. I’ve rang my bank and they said to cancel bank card and get new one. Hope this helps.
Hi Kathy
Was just wondering if this was successful for you? I cancelled my card yesterday and a new one is on the way so fingers crossed. Can’t believe I was so gullible!!!!!!
I did the same thing too and I’m fuming!! I’ve just spoken to them and they’ve said they won’t return the £84.95 because it was in the small print!! I am absolutely disgusted. I cancelled my account and my back card. How annoying is this!!!
TELL YOUR CARD THAT THIS WAS UNAUTHORISED PAYMENT TAKEN OUT OF YOUR CARD WITHOUT YOUR PERMISSIO AND KNOWLEDGE
i JUST DID IT WITH MY CARD.
I too have fallen foul of this so called Raspberry Ketone” free trail ” scam . I tried to phone Ketone customer support but the line was dead !! and the cancellation option on the website , kept stating “error ” !!!! . So I contacted Lloyds TSB (scam and fraud department ) and they have stopped/ blocked payments to Keytone elite Now any transaction will be stopped as/if a payment request is made.
As there is a Return to sender address/post code on their package ( very small writing on the left of your address) With the tablets and patch’s enclosed I rescured the envelope and popped back into the Red post box ! I refuse to pay for return package !!
Shame on channel 4′s trial of the product statements . “free trials”
I don’t think channel four had anything to do with the article as far as I can find it’s been made up by Beyond!!
Same thing happened to me..I received the trial and after reading the ingredients saw that they were just expensive laxatives!!I emailed twice to cancel my subscription but no-no replied..They took £104 out of my account.I have phoned my bank and they said there is nothing they can do but will “try” to block any future payments..The worst is I didn’t even receive the next month supply so they have taken money for products I haven’t received..Do you have any way of contacting this company
My bank have said the same…they will raise it as a dispute if/when they remove the money!!
Have you got your pills yet? I am also waiting on mine and its been 8 weeks. X
This company have also taken monies from my credit card and I haven’t received any products from them. My Credit Card company have cancelled my card and will try to reclaim the monies, but whatever their terms and condition maybe, I don’t know because I haven’t’ read them, they cannot charge you for products not received and you have the right to cancel by just stopping your payments.
Never pay for goods on Internet with bank card or details.Use only credit card as they will refund your money if the transaction is unlawful. Bank will not do that.
LIKE other people this has happened to me . After reading other peoples comments.I have contacted my bank explaining what has happened. My card has been stopped and any future request for payment through auto-billing will be stopped. When placing my order there was no terms /conditions to be read. I was also assured that any possible payments that might be taken. WOULD BE REPAID BY THE BANK.
I have just noticed the payment from my Bank
..
I think Channel 4 should take some blame and put pressure on the company refund us, as I ordered the tablets as a result of their Journalist saying they were great and its a free trial.!!!!
they have to show some responsibility
I agree 100%. I ordered these months free trial but in actual fact they send you a months worth but it is only a 14 day free trial period. The trial free period starts from when you order, not from when you receive. So in actual fat it is only a 10 day free trial and I must now pay to send the rest of the tablets back.
I can send the Nutra Green back as they give a 4 day extra trial for posting but not with the Keatone. I also only ordered this because of the rave reviews the Channel 4 juournalist gave them – needless tosay I have not lost any weight. I am livid, been charged £84 for 30 tablets that were supposed to be a free trial (hubby is fuming)
same thing happened to me.
something must be done aqbout this company
150 pounds for two small bottles of pills
i note chanell 4 tv has a connection to this
This is the reason I decided to give it a go, because of a channel 4 article, they didn’t point out any cons nd how to cancel
You are so right in fact in the channel 4 report it actually tells you that there are no hidden charges from these reputable scam artits , they did the same with the teeth whitening offer . Your bank will help you avoid any further payments being taken out but if its in the terms and conditions I’m afraid you won’t get you money back .my they will only help you cancel the subscription . If this is a channel 4 true article they should also be held accountable by watchdog .
I have fallen for the same scam, which has taken me over my credit limit. A very expensive 60 pills. Terrible short term business, which does not even work. The Channel 4 endorsement gave me confidence. T&Cs are one thing. There is absolutely no clear reference to future costs and certainly nothing in the order confirmation. Shame on beyond Raspberry and a lack of care by Channel 4. Never again!
I’m not sure this is the same Channel 4 that you watch on TV.
It’s nothing to do with C4, the reporter is actually a french news reader. The website is also fake, everything you click leads to the pill site, just wish I had realised this before falling foul! I should have known better!
I have also order from beyond raspberry and they won’t cancel over phone – they sat I will be charged trial price £ 4.99 and I can then send back and cancel – can u advise me what I should do to ensure I don’t keep getting charged
I was told they would charge me 59.95 if I insisted on cancelling over the phone. The auto-ship arrangement is neatly concealed on the webpage. I got angry and sent several emails expressing my annoyance (putting it nicely). They conceded to cancel 3 days after the order was placed. I got an email stating my account was finished but they have now sent the goods a further two days on, trapping me in their awkward T&C’s return policy once again. Terible, terrible company….:-(
Get in touch with your bank ! Tell them the company is refusing to cancel your order and they will cancel card then they will get you to sign a disclaimer saying that you never realised you were obligated to the company for futue offers or the rasberry ketone , and the bank fraud team will then cancel your subscription . Please note that cancelling your card on your own wont stop it cause its like a DD to the account .
Inform your bank and ask to block this and any future transactions to this company.
I ordered a free trial and after looking at my bank statement they have charged me over £100 and say I am on a monthly subscription. I did not sign up for this and how can they take a payment using my card without me knowing? I have cancelled now but have lost £100. I have not receive anything in writing from this company. This can’t be right!
Hey, so I’ve just signed up without reading these comments which I should’ve done, but how did u cancel the subscription??
Siobhan I ordered mine too, received them. I just called my bank after reading all this and asked them to cancel my card and reissue me a new one. I cant believe this! Its awful!!
I received my “free” trial and when i read the T & C’s it says they would charge me over £100 after 14 days from ordering. However I could ask for a return’s number to send the product back within 21 days. I requested the returns number on Day 13 and never heard anything. They charged on Day 14 and I have followed this up with another 3 emails. Still no reply. I cannot get to speak to anyone over the phone and I am gutted. I have followed the T & C’s they have set out and they just keep ingnoring me! Please if anyone hears anything please pass the info on x
Hi if you go on to the site you can cancel there and they give you a RMA number to include with it, have done this but cancelled my card also so they can’t take any money, hope this helps
Hi, I fell for this offer. After the first lot of tablets came, it was only 4 days later that another batch arrived! I tried ringing up first and it was an automated service. Went online to cancel which was ok and they gave me a number for each lot of tablets which they said I had to return separately!
Was sending then back recorded delivery but was just over 9 pounds for each one. Sent them normal delivery, but got a receipt. Am canceling my card tomorrow and ordering a new one so they can’t take any money out.
They are ripping loads of people off by the looks of it!
Also, I only took the tablets for 3 days and I started feeling faint. Came off them just in case it was that.
Hope something is done about these people!
Hello Fay.
Could you please tell me more about how to unsubscribe please.. I cat find ways to stop them deduct my money
hi steve, my name is sam, im glad that i may be able to help, contact your bank straight away, as they will continue to take your money at 90 00 a bottle! go to the fraud people at your bank, they will cancel all , and if they take any money the bank will reemburce you asap within 24 hours, tell them as soon as poss. dont contact the company. good luck. dam scammers. let me knowhow you get on . samantyha x x
thankyou for your advice iv had 140 pounds taken from this company i rang my bank straight away and there now dealing with getting my money back and putting a stop to them taking from my account when they never got my permission from me ..this is a bad company nobody buy from them .
Cancel your card!
Hello I too have been sent the pills! I read after ordering the conditions and tried to cancel the order 5 min of ordering, but pills were sent! I too cancled my card but the bank said they can still take the money! I’m really worried and don’t know what to do! Has any money came out since cancelling your card?
Please could you give me their web address as iI need to cancel my so called membership that I hadn’t realised I’d signed up for. Thanks
Ring Raspberry Ketone to cancel asap 0800 148 8243 and for Nutra Green Coffee 0800 157 7409.
Nutra Green Coffee 0800 157 7409Nutra I try to ring this number second time and it was dead line. The only way to deal with them is to block any payment to them from your bank and/or credit/debit card.
there is a site called “easy cancel beyond raspberry keton”. just fill in your details & the site will find your details & ask if you still require to cancel.
yes but for £40, I too fell for this scam, they must be stopped now watchdog. They dont even work.
Go to your bank, this is debit fraud, you have tried to cancel and no answer, also go to CAB they have a link with the trading standards in America, they are taking on my case. These companies are bad and prey on people, good luck make sure you get your email dates and dates of when you tried to cancel and take it to the bank they should help you.
exactly same thing has happened to me tried to cancel and told another batch on its way that day how very convenient!! still not arrived by the way ? was charged 79.95 and 59.95 for “free” trial which is obviously not and same charges for next batch. PLEASE READ T&C and don’t get caught out like us its alot of money from budget. Am now swimming and going to gym and making portions smaller and am steadily losing weight the right way and its costing me less. Also have notified the bank and got them in on it even cancelling creditcard so go talk to your bank and see if they can help !!!
It looks to me that the charges are just random amount as practically every one of us “suckers” were done for a different amount for the same trial product.
Hi, Me too unfortunately!
Good luck.
However, I have reported problems with company to econsumerwb@ftc.gov
using link from this page/site above right to Federal Trade Commission (FTC).
This permits secure report of problems with any company worldwide,
thereby alerting others to potential scam. Prompt reply from them too!
The more reports of these, then the less likely others will be scammed
and more possibility of return of unauthorized payments!
hi i got nailed toobut im fighting with creditcard co to get my money back,a friendly bank helps.
slimetone plus want me to send their stuff back via reg post but to a po box.cant be done.
noted that the c4 ad with julia miller is part of their fake site click anywhere on it and u go to slimetone and julia miller does other fake sites too.even in the states.on fri 25th it said the offer was ending on the 25th jan 2013.24hrs later it was ending on 9th oct 2012.hope i get my money back.i mean i will !!!!!
Anyone got information on how to cancel this as I have been going round in circles! Anyone got a success story as it sounds like most people are just getting money taken
not happy with company, i read all small print saying you can phone up and cancalled. they never said when ordering you have to send half back to not get charged then they dont give you adress so it makes it impossible to cancel. i been chrged 4 times had to stop it at bank lost lots money
DONT USE THIS SITE
Dear Customer,
Thanks for your email.
Please note that the offer you signed in is not an offer for free products, it is a 14 day trial; the deal is to try the products for 14 days and pay only P&P. If you like the products you could keep them and would be charged on the 14th day the full price of the products. If you are not happy with the products you can cancel within 14 days, request RMA numbers and return the products within 21 days for a full refund less P&P, as long as you returned 50% of the product. If you returned less we would pro-rate the refund.
All this was explained in the Terms and Conditions, which you agreed to when you placed your order by checking the box saying you had read them. You could not have placed the order without checking the box, as it would not have processed the order. They were also in the leaflet that you should have received when you received your orders.
If you require further assistance, please respond to this email, ensuring the ticket number is left in the subject line.
Many Thanks,
Ketone Premium Customer Service Team
Ticket Details
———————————
Ticket ID: ARO-873-92127
Department: Ketone/Cleanse Premium UK
Type: Issue
Status: Closed
Priority: Critical
Support Center: http://csupport.kayako.com/customersupport
Hello,
I ordered ketone and cleanse as a free trial. Money for shipping came out on 11th January and on the 28th January £75 and £37.50 came out of my account. I have not received the pills yet so am unable to return them. Can I just cancel the account or do I have to wait for the pills to eventually turn up?
Hi,
I ordered these pills at the start of the month.
However, they are making me ill. I have over 50% of the pills remaining.
I have been billed £80.
If i return the products to you (to what address?) will i be given a refund?
I wasn’t given chance to read any terms and conditions as a woman rang me up and never mentioned any of this. Please can I have my money back £200 in 4 weeks is ridiculous and can ill afford it. Why can’t I get through on your telephone number
A woman rang me so I had no chance to read any terms and conditions. I would be grateful if I could get my hundreds of pounds back. They don’t even work, and what is in them? You have been deducting a lot more from my account than laid out in terms and conditions. I bought these in good faith. Please help
Your company is a complete and utter scam! It should state CLEARLY on your website about being ripped off for £80 rather in a ridiculous small print of terms and conditions! To anyone interested in purchasing this garbage – DO NOT BOTHER YOU WILL BE RIPPED OFF.
Ticket ID: ARO-873-92127
You are not instructing your people correctly. i.e. I was told to return EMPTY bottle there was no mention of 50% return or any pro-rate refund..
That’s the email I got from them. And I still not recived any goods from them. I paid over 100£ for nothing
well, thank goodness I read this before I ordered, shouldn’t someone be aiming our concerns at the woman who used her name and the C4 connections, I think maybe she may be infringing something in her own contract to con vulnerable people, and yes, those of us, who are desperate to lose weight, are vulnerable.
I ordered the trial package and was told by the automated service I could keep the trial for 37.50 to prevent future subscription, this was taken from my account as expected however a further £37.50 has since been taken from my bank account which was not expected. Have emailed ‘support service’ and heard nothing!
how is this company be allowed to con people, i ordered this product on a pop up site saying i had won a prize. i had a choice of three prizes ,the won i took was as above no mention of a return or cancell was metioned i am a sensor citizen and cannot afford the £139.90 which was charged to my account,i have not been given any help frpm my credit card provider as they say it is legal what the above company is doing. i am going to cantact consumer council in northern ireland ,hopefully they will be able to put a stop to this company taking vunarable people on.. how can you sleep in your beds .
i have ordered this this morning for me and my mum. seen this and am now completely panicking. i have tried to cancel the orders but they say they have no recollection of my placing any orders.! Suggestions please
inform your bank and credit card and ask them to BLOCK this transaction as frodulant NOW
I have just ordered the ‘FREE TRAIL’ but have now just seen this and i cant find anywhere on the site where i can cancel it!! Please help!!
as above …Block your method of payment NOW
Having purchased the ‘free trial’ earlier on and then reading these comments i have now cancelled my order! All i did was ring this number 08001488243 and they cancelled it over the phone there and then!! I hope this helps people out!!
Just in case Check this cancellation. They are sending contradicting info. Most of the time they say that you cannot cancel order over the phone CHECK THIS NOW
I too have fallen foul of this scam. £112.50 taken from my account and ever since a number of emails sent with no reply. I am escalating this with my bank and seeking independent advice. Please read all forums in relation to this product as there us good advice out there and some people have been fortunate enough to get a refund. I hope I do! Good luck for anyone else that’s been a victim of this.
To cancel them, Call 08001488243. but u hav to be patience coz they ll let you wait very long longgg time to response ur call.
I called to cancel and tried to refund product to get the money back, but they said it was very difficult to refundand might take time so they offer me a 50%refund and let me keep product. If you dont want to waste ur time and just want to stop them deductur money like me. Just try to call and ask for same condition like me.
Hope it help!
Cannot believe that I have fallen for this scam. For JUST 4.95 I could have a FREE 30 day trial of this product….£160 quid and two months later I read this and all makes sense now. At no point did I read anything on their site that referred to additional monthly costs of around £80 per bottle, nor did I read that it was to be on a monthly basis…30 day trial..£4.95…this is what I saw!!! Shocking!!! And feel like a complete fool for falling for this
(
I cannot not believe I have been so stupid I too have lost over £200 and the Ketone Premium number of 0844 7452161 is obviously a con you can’t get through! I have spent all day a the bank/on the phone sorting this out please help
Hi
I ordered Beyond Raspberry Ketone for me and my mum this evening after reading rave reviews. Once it was ordered I had a niggly feeling, so I looked into the product a little more and found this website. I felt sick after reading these reviews – I am not usually this gullable. I called the number shown on the website as I could’nt order online and went through to an American call centre. Don’t get me wrong the staff were very helpful ( suppose they have to be ) and the order was placed. I have just called up the number 08001488243 and cancelled both orders. A cancellation email was sent to me almost straight away ( for only one of the orders – so I will be keeping a watchful eye for the second email) but I will be calling my bank first thing in the morning to put a stop on them trying to take any future payments. Thought it sounded too good to be true!
What i just did was call that 0800 number, spoke to a girl on the phone who gave me the option of either return the 50%+ of the pills (costing £10 for your P&P) and she would refund me however it would take AT LEAST 30 working days.
OR
She gave me 50% of my refund there and then and you do not have to post back the products.
In long the run, its a lesson well learnt just to take the 50% there and then, you get some of your money back after making your own mistake.
She also cancelled my subscription there and then also.
(E-mails follow the phone call)….
I fell for it to and I’m really cross about it. All I saw was a trial product for £4 something like everyone else. However, I did call them and get my account cancelled. I was charged £69 and £80 for the pills. It is a con the way they get you to fall for it. If anyone hasn’t already just call the number above to get your account cancelled. As I’m out of the 30 days trial period all they will give me is 25% back of the total cost, which is £14 and £19 something like that, nothing compared to what I paid out. Not even tried the pills and I don’t even want to. Never again will I ever do anything like this. Remember if it’s too good to be true then it probably is.
Has anyone else got a leafet with the number of 0844 7452161 on which is a con and you can’t get through. No address just an email which is also a can. Can anyone help? I cannot believe Channel 4 review made me consider buying this product they should be ashamed of themselves
I ought to have known better as i work for a Bank and see people being scammed all the time. The Chanel 4 thing had me convinced that it was kosher and there was nothing to say i would be auto billed, however i did a bit of research a couple of days later and found that it was indeed an auto billing scam so i rang up to cancel before i had received anything. I was told it had been cancelled and forgot all about it until 6th feb when i found they had take 79.95, i then looked at jan statement and found another 79.95 had been taken. I had been so busy spending over christmas it had gone unnoticed. I rang and they said they would refund the money and cancel the order and i did receive an Email confirmation. I did not get a refund so i emailed them but got a mailer daemon notice to say it had not been delivered. I then contacted visa and put in a claim under chargeback and have received all my money back. If you paid by visa debit or credit ask your provider for a claim form. The company have to advise you clearly that you will be re billed they can not hide it as they do they also have to give contact details phone and email and address which can be used these can not and they have to be able to prove that they have delivered the product and although they say it is tracked it is not and so is your word against theirs. Tell your provider you haven’t received anything and your emails are coming back and you will get your refund and the company will be flagged up as a scam after so many chargebacks and their credit facilities removed stopping more people being scammed.
Thanks but my Bank said they can’t give me my money back as I stupidly gave them my bank card details over the phone of my own free will. There is no way of me contacting the company. I didn’t even see the terms and conditions as a woman rang me so all I thought I was getting was one months supply at £6. All the bank can do is put a stop to them taking further monies out. Somebody somewhere must know how to get hold of the dam company. I was so upset yesterday
I have a friend who is tracing this bogus website. Its American based. Why on earth hasn’t anyone taken it off Facebook and traced it down. I have being taken the ketone and cleanse for a month got knows whats in them its obviously not the orginal one. Why can’t someone do something about this
Hi Alison
Go back to your bank and tell them you want to make a formal complaint, If they didnt tell you on the phone they would be rebilling then you have a case whether you gave them your card details or not. Don’t let them fob you off tell the bank you will take it further if they don’t do anything tell them you want a chargeback claim form sending out and be persistent . They make their money out of people just giving up. Good Luck
Thanks Lizzie I will do this on Monday. Really wasn’t very impressed with the Halifax – and don’t trust them to monitor my account I’m going to cancel that account altgogether too. Thanks.
And when you speak to them tell them you haven’t received anything from them, they say they track but they don’t so they couldn’t prove otherwise and they can’t take money for something they haven’t delivered. Let me know how you get on.
I am with Halifax and they were not helpful at all!! am going to ring them again in the morning and tell them to blimmin well block it or I will close my account!!
i like so many was conned by Beyond by the misleading C4 endorsement as far as I am concerned it was a deliberate act to deceive into giving the product total credability.I too ordered both products but got no confirmation email of starting and ending date of the free trial was emailed ( which is grounds for total refund) you just realise your sucked into a re- billing when you get your statement.Icalled capital one ;my card issuer to get them to halt any future charges ,they promised do do just that but as my nest statement was to show didnt ! Got onto them really quick and got an apology and card was cancelled with a promise of refund.i then contacted beyond told them i`d emailed them weeks earlier to cancel and boy did Adam`s the Beyond reps arse go when he realised i had recorded his answers- do as i did record any conversation you have with these people use it for evidence of ther lies and verification of your cancellation and u tube it- make these lying thieving con artists famous. I even had an email saying I could only cancel by phoning (the STATES) that also is a lie it can be done online although it takes some fathoming out. I really dont give a damn about the money now if i get it back smashing, but I want to cause them as many problems as they have caused me it`s personal now every rep of theirs is a part of the swindle- never mind the people who say i talked to a very helpful man / woman etc it`s probably them writing the nice coments! make it personal- record conversations get names save emails be as tricky as these scum bags.
It is a good diet but a total rip off, you can buy them on ebay through pay pall and a different brand for £9.00 for 100. This site needs shutting down i emailed them with regards to the diet plan and heard nothing, have been paying monthly and received nothing, i have to face facts i will get no credit as i waited a month for the pills and they need to no within 21 days yet this is not even stated in their t&c’s x
I dont believe that I have been scammed !! You think you are on the ball regarding bogus companies, but when I have just viewd my bank statement I couldnt believe my eyes. Yes Billed £79-95 and £59-95 . After reading all the reviews on your site which are very helpfull, I will be contacting my bank in the morning and try and ring the 0800 148 8243 hoping I may get a reply. I will keep you posted. It makes you so angry and of course upsetting.
I rang the 0800 148 8243 at 7-30am and they answered within 2mins spoke to a chap called Nathan who explained the 14day trial to me, I told him that this just was not made clear at all when ordering the trial of the products, I felt that they are a bogus company. He assured me that they are not a bogus company and have had a lot of GOOD feed back, ( I dont know where this feed back was from) he says he will refund me 50% back via my bank and also cancell future orders, I didnt know I had any future orders. But consiquently when you order your free trial it also commits you to future monthly orders. He has e-mailed me confirming the cancellation and I will keep an eye on bank statements for the refund. Keep you posted
Call the bank anyway I have and they cancelled my card, once they have your card number thy can do and take what they want x
Very disappointed! I have been scammed too, I got onto them after seeing a second payment come out, they said I was out of the money back for the first payment I made and I have to wait for my second batch of pills to get my money back if I get my money back! My bank have put a stop on the account that is taking the money out and will try and claim it back through them, I have contacted the CAB to notify them and will try every way to claim my money back, what a waste of money, the more people complain the more this company will get investigated, must say when I told the woman I was going to report her to trading standards she didn’t even know what that was! They just don’t care. Good luck everyone
I also ordered this Free Trial via an ad off facebook which claimed to of been Tested & reviewed by an editor of the Daily mail , after reading her comments i thought as we all have these sound great and only p&p to pay.
Pills ordered never saw any small print regarding any monthly subscribtions checked my bank this morning £75 & £37.50 taken from my account ….I felt sick and the best of it ive Not recieved any tablets .
Tried frantically to find the site and stumbled on this site , was mortified when i saw all these posts immediately ive rang my bank and stopped my account which is a massive inconvienance .
Luckily ive managed to alert my daughter & her friend whom also ordered from the same site b4 any money was taken from there accounts
I will be ringing the 0800 no 1st thing to try and recover my money. Im so angry ive become a victim of this scam as im sure we all are …this needs to be address and STOPPED !!!
Go to your bank tell them you have tried to cancel they can bring this as a debit fraud, tell everyone also get on to thebCAB they have a site for trading standards, the more people who contact them, they will close them down. They know this could be a criminal offence they have took on my case.
I also gave it a go after the channel 4 article they said ” give it a go its free and you only have weight to lose” ( no mention of the £70 onroleing chare).
and then whilst on face book I had a article flash-up “you have been chosen for afree trial of premium keytone” you only pay £4.75 P.P.
I wow I thought I’ll give it a go.
But oh no when it arrived and i read the leaftet it said i’d joined a role-on subscription. which had I known I would not have joined as i’m unemployed and have no money coming in. It also informed me I had to telephone customer services to get the address to return the item (at my own cost) because the automated message was difficult to understand. I e:mailed the company, to check the return address and got a message back saying someone would get back in 72 hours this is discussting.
DO NOT GO WITH THIS COMPANY
same thing just happened to me,did’nt even receive any till now and they debit me 79.95. please how can i retrieve my money back?
I have also been ‘Scammed’ by this company although I have contacted my bank (Payments Disputes Team) and they have been very helpful, and are in the process of refunding me thank god. I ordered these ‘FREE TRIAL’ products in good faith and have since had £37.50, £79.95 and £48.71 debited from my account even after I sent them cancellation emails within the trail period (which were completely ignored). DO NOT USE THIS COMPANY or any of their products. Be Warned!!
this has happened to me they said they cant cancel through email? so going to phone them later today also when I phone my bank who do I ask for? what do I say? thanks
I have also fallen for the same trap and only tried it because of Channel 4 ad… Spent half an hour on a call with them and no use. How can they get away with this, I also ordered the Green Coffee and noticed the ingredients are identical to Raspberry crap…
Whoever is thinking of ordering these useless products PLEASE DONT unless you want to part with £132..
Like alot of people I have fallen for the “free trial” I was of the understanding that I would receive a 30 day trial of both Ketone and Cleanse Premium and I would only have to pay for P&P. This message was very clear unlike any message about further payments. I have a case open with my credit card company who say they have received alot of calls about this company.
Just checked my card statement to find i have also been conned by this company the same as most of you , I HAVENT RECEIVED ANY GOODS OR ORDERED ANY SINCE “FREE TRIAL”on contacting my card company they have put in a fraud investigation and stopped any more of these transactions. i will be in touch with CAB tomorrow to inform them as well. to anyone else reading this .
DO NOT ORDER FROM THIS COMPANY THEY ARE CONNING US OUT OF MONEY WITH AN ONGOING ROLLING DEBIT THAT WE DIDNT SIGN UP FOR.
I can’t believe I was conned into sending for the free trials too. But here’s a success story:
Ordered the 2 trials @ £4.95 postage each, but saw no T&Cs but maybe they were hidden. Received the bottles, then a month later saw £79.95 & £59.95 on my bank acct statement. Phones my bank who were brilliant (Natwest), they gave me a phone number for Beyond Raspberry, after numerous phone calls (4), have received a full refund after posting the 1/2 used trails packs back. The £140.00 charged is for if you keep the trial packs!! (they’re £9.99 at Holland & Barrett)!
Here’s the info: 0800 1488243 (in the US, I spoke to Nathan who was quite helpful)
Address to return pills:Nutragreen Coffee Klense At Cost,
Fulfillment/PPF,
Herkimer House,
Millroad Industrial Estate,
Linlithgow,
EH49 7 SF
Send both of the bottles Raspberry and Coffee stuff to this address recorded or registered post and keep the 13 digit postage ref as I quoted this as proof of delivery.
Good luck!
Thanks Victoria,Further to my comment i phoned the number you gave and spoke to Nathan as well ,sending back to address as directed by him and getting 50 per cent back instantly and the balance on receipt ,Still caused a lot of problems at my card company and having to post back with the way they do business .Hear this American company .This is not the way to do business in the UK.
I have just contacted the company on the above number and spoke to Mike who was very helpful,. I should teceive confirmation by email of my cancellation, and details of how to return any products if necessary.
Fingers crossed! x
Thank you I wish I could get in touch with the company but different to the address above feel sick have lost £250 theres no way for me to get my money back going to contact the Federal Trade Commission in the USA only hope now
the same happened to me as well. they took 2 payments £150 each ,and never sent any products. they have been deducting a lot more from my account than laid out in terms and conditions.
they have been deducting a lot more from my account than laid out in terms and conditions. 2 payments of £ 150 each. never sent pils.
Hi
I have just tried ordering this and just before adding my details i noticed there was no s for secure on the http(s) bit so i stopped – after reading this i am so glad.
I begged my partner to let me do the free trial on these and he did it for me on his card
wish i had read this first, don’t think he should have to pay for my stupidity, think what they are doing is disgusting, HOW DO I CANCEL?!?!?!?!?!?!…..please help
same happened to me,£79.95 taken from my account yesterday phoned my bank to make sure no more payments go out of my account fraud are keeping an eye on my account and asked if everyone could get in touch with the trading standards and hopefully something can be done with this company if they get enough complaints,good luck
phone the 0800 number and explain u tried getting intouch but no one answers phone on the 0844 number and they will issue you a RMA number and an address to send products back to and refund your account, dont forget to tell them you want your account stopped immediately and that you are going to file a fraud complaint x
I am absolutely ragin. They have done the same to me too.. Is there anyway of getting your money back? X
ring the 0800 number, explain u tried getting through to them on the 0844 number and that you are going to the fraud squad at your bank, their quick to refund you then x hope that helps
I also signed up to the free trail and after reading this, I contacted my bank staright away and cancelled my card. They said they aren’t sure if the company has set an auto billing on my card but if they have, that should stop it. If they take any money out in the next couple of weeks, I should contact them and they will look into it. I cannot believe this scam but, I am happy I have an understanding bank. Although teh girl laughed at me when I told her I found out it was a scam! Bless her
Hi All,
I have just rung the 0800 number and got through straight away to an american man who was very pleasant even though i was spitting feathers down phone after they unauthorised a £40 out of my account leaving me overdrawn ggrrrr, i got issued with a specific number and an address to send product back and they will issue me a full refund as i said this is fraud and im contacting fraud squad at my bank, i shall post the rubbish things back registered so they cannot say theu didnt recieve them, fingers crossed i get refund and good luck to everyone out there xx
What is the 0800 number?
Thanks
Hi
I have just been scammed out of £79 .The tablets i sent for were not received and unless i send them back with auth code i wont get a refund .I cancelled them over the phone .No e mail sent to me so i have a feeling they going to take more money from my bank ..what can i do ? x
March 15th 2013.
I cannot believe this company…I didnt realise like many that I was going to be charged such a horrific amount of money…so I tried to phone them..in the USA..kept on hold..then put through to some idiot who couldnt convienently find me on their system…I hung up in desperation. I phoned my bank they have opened a fraud case on this.
So angry I phoned Raspberry ketones again..got through to a young man who had a brain!…I told him I did not want this product..he said I would have 5 days to return it or he would not be able to refund….yet another scam…they would just claim it hadnt been returned on time. So I said no I was not happy with this, so he offered me 50% on the spot refund which I took.
This is a terrible scam which clearly preys on people who suffer from issues with their weight, & more than likel;y probably cant afford to loose £140 out of their bank account. THis is DISGUSTING….this product is advertised on facebook as well….an absolute disgrace.
Does anyone have the 0800 telephone number for Beyond ? I can’t find it anywhere. Thanks.
I too failed for this con. I did google raspberry ketone before purchasing, unfortunatly this website didn’t come up at the time. Thanks to all the above comments, I rang my bank straight away, who are sending me a form to sign, which will prevent them to take any further money. I’ve email them many time and no reply, I still haven;t received product, I’ll call them tomorrow again, and tell them they can go where the sun don’t shine… and they can chase me if they want.. but they won’t has they are crooks…..I am going to complain to facebook, as this ad came up on my profile, and they should have a responsiblity as well, and also going to email watchdog, and trading standard. If I had seen this website before I would never fall into this con. I really felt violated. I am not going to stop there.
The no, is 08001488243, you’ll be patch to the state, but advise to anyone affected by this, ring your bank asap, even after you have purchase product, cancel payment, then cancel with beyond.
After falling for this 30 day free trail, i was mortified to see £79.85 and £64.95 taken from my bank account without any notification.
When i looked for why i’d been charged, the only reference i found was in the order confirmation email, it said i could cancel anytime by email or phone. I emailed the support address and heard nothing. 48 hours i resent the email and again waited. No repsonse so i phoned the 0800 number and was connected to a US speaking person who was rather rude and said it was my fault for not returning the product or cancelling within 14 days. She agreed to cancel my account and i recieved the email whilst were still connected.
I wanted to leave some feed back on theie website, but could not find anywhere and stumbled on this site. Thanks to all the comments on here i phoned them again and insisted they offer me some form of refund (which was not offered during the first phonecall) as others on this site had been offered. The free trail products should of been returned by today so i was only offered 25%, but thats better than nothing.
I dont understand how this company have been able to continue to get away with this form of scamming. I appricaite i was pretty guilable to even try this product, but its just wrong to con vunerable people.
Please find away to stop these people…
Why are the links to these diet pill scams still on facebook?! What s disgrace! I’ll never see my £230 again but have sent a complaint in to the Federal Trade Commission in the USA
In response to what can we do to stop this. I think we all need to contact FTC in US, Trading Standard in UK, Watchdog, and report the facebook page, so they close it down.
Yes good idea, I have done all of these. But why are the links for this raspberry ketone still on my facebook page for goodness sake!
After doing a routine check on my bank account I noticed the sums of money taken out by beyond raspberry and nutra green coffee totalling over £144. I was totally shocked! I searched the web and found this report which has been a great help.
I rang my bank who put me through to the fraud dept who will stop beyond raspberry taking any more money from my account. I then rang the company and spoke to an American lady who was very helpful and most apologetic who offered to refund half the money for both products. I received emails confirming the cancellations and refunds while still on the phone. Not sure how long it will take them to pay the money back into my account though!
I would recommend everybody to ring and cancel and to notify your banks fraud dept about this company.
just wondering if you recieved your refund hun? i have been told to expect mine in account bewtween 24 n 48 hours x
I returned lefT over samples on the 8th March with the returns numbers i received over the phoneand having received half monies back have emailed this company three times for balance each time to get a standard email back =,please give alternative email and name and original order numbers so we can process this.”they do everything possible to hold onto their half of my monies”.IF YOU Are reading this and have ordered this product Cancel your order by phone” Now” on 08001488243 and send the balance of the tablets back to the address you are given by recorded delivery ,Get your bank to stop any future payments and report to trading standards asap.
These tablets can be bought locally at Holland and Barret for pennies compared to this lot.If you are reading this and were going to order “DONT”
I foolishly ordered both trial bottles after reading the channel 4 article, which is a complete con! Wish I had googled the company and found this page first. However on a positive note, as I had only ordered it today I was able to cancel the shipping and they claim they will credit back my account. I am disappointed they continue to mislead the public having received so many complaints!
Back to plan A I guess, sensible eating combined with exercise and leave these miracle tablets well alone!
I too ordered both bottles after some research and thought it was a “safe” bet, oh how wrong was I.
After seeing £150 gone from my account and having received no tablets at all, I was worried to say the least.
I contacted my bank (barclays, they were really helpful and understanding) who put me through to the fraud team, they cancelled any future payments, and told me that if I still hadn’t received anything in two weeks they would rise an investigation and I would be get my money back. So fingers crossed.
lesson lernt !!!
I just fell for this because of the Channel 4 association. I’ve received the tablets but now want to return them and find that I can cancel one of the products but not the other one. The telephone number provided on the paperwork goes nowhere and so I tried the number mentioned several times above 0800 1488243 It looks as if they’ve got wise to the number of people calling and told me this was a different company and they couldn’t understand why people kept calling them. They had no record of my order number, shipment number etc and so although very polite, absolutely useless. I have spoken to my credit card supplier who can’t do much until they actually charge me for the products – but then they say they will pursue them for repayment. One piece of advice I was given is only to use credit cards for these kind of purchases as they can be cancelled a lot more easily than your bank account, and also they don’t give any access to other accounts you may have with the same bank. I’m hoping I can get through this without losing too much money and hope I’ve learned my lesson about things seeming too good to be true – they are!
May be the other side of the “con” is that when money is taken out it is over £100 so the card company is libel to refund money , But when they refund half of it that brings the amount due below the card holders limit and they are not responsible,does anybody have any knowledge of this situation.
I am now 12 days after returning the extra tablets and no sign of the refund.
They are now selling their wares under a different name with the same report as our one and the same channel 4 guf with the same actress telling you the bull—t.
I ordered these products, stupidly, after reading the article about them. This was only a few days ago and then I found this website. I immediately cancelled my orders and was told I’d be charged £38.71 for cancelling. They sent me a confirmation email but I don’t know where to go from here. Do I ring my bank and try to get them to cancel the transaction? Do I return the products? Where to? Luckily I’ve seen this earlier enough but would really like my £80. This company should be ashamed of themselves. It’s disgusting.
Oh and the fact that they send the product is to trap you
I stupidly fell for this scam too… As soon as I had submitted my order I knew something was up and found myself on this website. I called my bank (Natwest) and spoke to the visa department immediately. They told me they would check up on my account every month and anything that came out as ‘free trial’ would be refunded within 24 hours. If I spot it befor ether then I can ring up and I will be refunded by 4pm that day! They say they deal with this stuff a lot and after a couple f months the aments will stop coming out. This is because the company is charged an admin fee every time they have to refund the bank. I am so happy I called the bank straight away even though I am so upset I fell for the scam in the first place. I tried calling the company directly at first to cancel my order, but my mobile number apparently did not have an order associated with it !!
YES send them back straight away. Ring them on 0800 148 8243 and ask for an RMA number and an address to send it back to. it is very important that you get an RMA number as this is so they can track you on their system when they rec’v the package back from you. send them 1st class rec delivery as they need to be back within 14 days of when you ordered them. good luck
I fell for this trick. don’t beat yourself up, I never ever usually fall for scams, but stupidly fell for this, i think we should all do something silly like this at some point in our lives, it is the only way you learn.
When you rec’v the product Ring them straight away – 0800 148 8243, if you don’t get through, use another phone, (they may try and block your call so you can’t cxl) ask for an address to send it back to, they will give you an RMA number to write on your package, so when they recive the package back they can track you on thier system. the address they gave me was Scotland EH49 7SF. although they may give different addresses out depending on where you live, I am not sure. Make sure you are sending it back within the 14 days, as you are very likely to be charged a lot on the 14th day if you don’t, you could read thier terms and cond, however they are very sneeky with how they word things, so don’t take too much notice. just do what i have told you. here is my story in more detail, read carefully:
on the same day i ordered the product, i rang them half an our after, as i suddenly realised it must be a scam. I asked for it to be cxld as i didn’t want them anymore, the lady on the phone confirmed it was cxld and i got an email confirming this as well, she said if any money does come out of my acct, it would go straight back in. I also cxld my card with my bank, just in case. a few days later i received the product anyway (this is to trap you), although the P&P did not come out of my acct. Straight away, i rang them again and asked why i had rec’d it, they said it is cos when you submit the order on line it goes to another department, so the package would have already been ready to send to me, even after i cxld it. they apologised for this. She gave me an RMA number and an address to send it back to. she assured me that as long as i send it back as soon as within the 14 days, i will not be charged anything. i asked her over and over to make sure, she sounded very genuine and reassured me that the company are not out to rip people off. I then sent it back 1st class, recorded delviery the nxt day. she was called Melisa. i shouted at her at first, then felt bad at the end of the call, as she was very helpful, so i apologised. I just hope that after 14 days no money comes out of my acct, i don’t think it will, as i have done everything they have asked me. Good luck to you all and don’t be too hard on yourself. hope i have helped.
Hi Kat i am in pretty much exactly the same situation and circumstances and feeling angry with myself it was the channel 4 report that made me feel quite confident that this was ok. I have cancelled the credit card i used and confirmed that they cannot take money. I did email them yesterday and was surprised that they replied today with a cancellation confirmation. I did ask for the order to be cancelled before dispatch so that remains to be seen. I can’t see how if you have cancelled your card and you have confirmation of the order cancellation that they can get any money from you. They rely on good peoples honesty, integrity ,naivity and take advantage of this.
To everyone trying to call the 0800 number, I have called several times now. It asks for you to enter the mobile number you entered when you ordered the product and mine is not on their system. There is no other option to get through to a customer service rep and so I have not been able to get through to anyone to cancel my order. I think in this case it is your bank that will help you, not this sham company
0800 148 8243 – did you ring this 0800 number? i got through on this and they didn’t ask me to type a number in. try using a different phone as well, i think they are blocking certain calls – if you gave your number when you ordered the product. hope this helps
No they don’t want people ringing them, and with no address and dud email account no way of getting through to them. The bank stopped any further payments coming out but not the £230 I lost. HAve sent a complaint to the Federal Trade Commission USA
Guess what folks i got my money back after contacting my bank and after 20 emails and 3 phone calls they refunded my money.here is how.
1 contact your card provider, mine was a credit card,.make a fraud claim,the card company already have a pre-printed complaint letter to deal with this.
2 phone the 0800 number ,if it asks for the original phone number just key in the one you are using,it will tell you that the account is not recognised or closed if you have already posted back the goods,wait for a second or two and it will ask you to press 1 for an advisor,hopefully you will get to one.
3 arrange to send goods back[,stick the returns number on the bottles]
you get a returns number and the address to send it .
4 RECORD deliver the package as they use the record number as a reference.
If you have half the monies back at this time here comes the twist,YOU HAVE TO PHONE AGAIN TO CONFIRM THEY HAVE RECEIVED IT,THEN YOU GET CONFIRMATION THAT YOU ARE GETTING THE CASH BACK .
I do hope that you all get your cash back maybe a lesson to us all not to be to ready to believe the adverts we read ,
My grandfather used to say a bargains only a bargain if you need it.
Good Luck .
I have just tried to cancel an order which was placed only a couple of hours ago via the 0800 number and was told by an american lady that they cannot access the Ketone Premium system.
She could not provide a good phone number for the Ketone Premium sales.
I have also tried the 0844 number listed on the Premium web site this is an answer machine that just says contact is via the online link on the web site. It all seems to be a play for time which puts you into the 14 day payment time. I too will be contacting the bank to explain and try to block the payment.
I sent off for a free trial because of the channel 4 condonement, which I now realise may not be the channel 4 (uk)…I am doing alot of research into this subject, because I am so incensed at the way this company have tricked me out of over a hundred pounds. Lets face it, they have to be vague and shady to be able to do this. If the product was so great and worked they wouldnt have to to do sales in this way. These companies rely on people not to read the terms and conditions which you can hardly see -right at the bottom of the website. The terms and conditions put the complete onus on the consumer. A professional company will usually send by trackable mail and wants you to recieve their products…this company doesnt rely on trackable mail, so that if you don’t receive your products, the onus is wholl on the customer to advise them within 7days of you placing your order. If you haven’t read the t’s and c’s -you wont know this. Once the fourteen day trial is up,they will go right ahead and take your subscription money. I tried to cancel and got some ridiculous automated reply. I did cancel it, but did not trust it, so the very next day, I cancelled my bank card to prevent any more withdrawals. I have written to the company who have just fobbed me off over and over and just keep hitting me with their t’s and c’s spiel. I told them that i never saw any t’s and c’s on the website i visited. Neither did i know that their products cost over a hundred pounds, if i had – i never would have signed up for the free trial. They would have been out of my price range and over priced anyway. A professional company will always state their t’s and c’s clearly in the website page, a good example is Which, who state their t’s and c’s clearly for magazine cancellation. In my case, Keytone have taken all this money off me without even sending me the months supply and they will not refund me. All they keep asking me is for me to confirm my name and address so that they can send them. Can a company withdraw money before you are in receipt of goods? I am seeking legal advice. In the mean time, it was a very expensive learning curve. It is an absolute outrage that these companies are technically getting away with stealing people’s money.
hi guys, I too fell for this scam…I managed to get out of it and they didn’t take any money from my account!!…I cancelled the same day as I ordered, because I read from all you guys it was a scam.. I called the number 08447452161, its automated service, but there is an option to cancel order, which I did..I got an email from them saying they had cancelled order, but if I didn’t return the product within 14 days they would charge me full amount of £63..The product arrived 2 days later, so I put the ticket number and the RMA number on package and sent it off to them. As I expected, they emailed me to say they had not received the package. I then cancelled my bank card and the bank was monitoring my account, I then got in touch with the action fraud police 03001232040 and they are making an investigation into this company. I emailed the support@ketonepremium.com and told them that the action fraud police were informed about there scam…The next day I got email back saying they had the package and my order was cancelled and they would NOT take any money and they didn’t….Please remember when your posting the product back to them, to get receipt of how much you paid and also a receipt with their address on it!! you will need this as proof….I hope this helps everyone who has fallen for this scam and there is a way out of it…
I have also stupidly signed up for this free trial and then discovered it was a scam the same day. i cancelled it straight away and got an email confirming my cancellation alongside a RMA number. As it was was an automated system and the american voice spoke really fast i didnt catch how to send the order back. i believe it was PO box 112, shannon, county clare, ireland and i have to put my name and address and rma number on the back of the package. Can someone correct me if i am wrong, i am really panicking over this and cant believe i was silly enough to fall for this. i have also contacted my bank who will moniter my account.
Hi samtar, I’ve done the same as you with an almost identical process, but the PO box they gave me was 113,shannon etc . Just adds a little more evidence that this is a scam. I have also cancelled the card i used , a bit inconvenient but at least they cant take any money now. Make sure you stay in touch with your bank and monitor your statements.
Im so glad to see these comments as ive been having sleepless nights over this appauling rip off .Ive spoken to numerous assistants in the states trying to explain that in the uk a free trial is a free trial and they cant then take £150.00 of my card without my say so but they just talk nonsence and twice i have been cut off. I have emailed them threating to contact the watchdog television programme but they dont even reply to the amails.My credit card company have cancelled any further amounts and tell me they can get the second amount for March refunded but ive still to pay the Febuary amount of £150.00.The bank indicated it was my own fault for not reading the terms and conditions, which has further upset me .Can anyone advise what we should to to try and put a stop to this happening to anyone else. Ive lost a weeks wages , endless call to the states and a lot of time over this and needless to say no body fat. Also has anyone noticed that they recommend using these two products together but the ingredients are identical on the labels.
My god, how can this company get away with this . They have taken £ 80 .00 from my account. I have only received my one pot. Disgusting they can get away with this…..I will be ringing the help line no 0800 148 8243. And cancelling my current card and getting a new one so the scamming ……… Can’t help themselves to anymore of my money!!!
I tried these but did email them to cancel them within the 14days, did ask for confirmation that it had been cancelled but didn’t receive it and today £84.95 taken out of my account. There is a button at the very bottom of the page which allows you to cancel it on-line even after doing that they have still taken the money out of my account. They do have a shipping address which is 2 miles from me so guess where I am going tomorrow. The pills were rubbish as well.
I too ordered the trial priced beyond raspberry ketone (trial price £2.49) AND the nutra green coffee cleanse (trial price £4) I ordered them both at the same time for the offer price. I received those items that I had paid for but I didn’t recieve information on the ebook priced £0.95p. I received an order notification, a shipment notification and a tracking number for those items.
Less that 28 days later I noticed £63.71 taken out of my bank account for beyond raspberry ketone and £17.49 for nutra green coffee cleanse. Claiming that I placed an order on the 14th March 2013 at 02.48am for BRK and that I claimed on the 16 March 2013 at 02.09am that I placed an order for nutragreen coffee cleanse.
I did NOT place this order as I haven’t opened the TRIAL priced ones as I was out on medication.
I called your 0800 number, from a mobile and the guy I spoke to didnt seem to understand what I wasn saying. He gave me an address for the BRK and an address for the NGCC with and RMA number!!!!!
I dont know why I am given an RMA number as I won’t receive the order you took the money out of my account for. I havent received an order notification, shipment notification or tracking number for these items.
I didnt order the items priced £63.71 or £17.49 in March 2013, infact I didnt order anything in March from you. The only order I place was the trial period items on 23 February 2013.
Please return the unauthorised money you took from my bank account. (£63.71 and £17.49) I have tried to email your company but the emails don’t get through to you.
I cant return something you havent sent out to me AND I do not want you to send them out to me. I just want my money put back into my account!
I sent for these tablets as I was under the impression it was a free trial and I piad the £6.95 postage. They arrived today and I have just found this website so I got straight on the phone to them and the girl said I was not on the system but after a very long time she did find my details and said I would still have to pay for them. I got straight on the phone to the bank and have cancelled my card so they cant get any money (they have already taken the £6.95) but thats all they are getting. The bank were great just cancelled the card immediately. I cant beleive I fell for this as I am usually very very careful.If they want to send me bills for money they can but they will not get paid.
Exactly the same as everyone else, I have been massively mislead, thought 2 lots of postage would come out, should of realised when they insisted on 2 credit
card numbers, cancelled well within the 14 days, told no other money would come out, but it has, over £160 has come out without my authorisation. Thankyou to everyone that suggested cancelling cards, which i have just done. Banks been very helpful and suggested contacting the fraud line which i will do Monday.Havent even received everything been billed for !!!!!!!!! I have emailed and phoned the company requesting money to be credited to my account, so will have to wait and see.
Usually I am alert to this sort of behaviour, but as many have stated, as this was advertised on Channel 4, thought it was all above board.
I also signed up for this about a month ago and have never recieved anything from this company so thought oh well….. only to now find out that they have taken £69.94 for Nutra GR Coffee and £84.95 for Betond Raspberry Ketone. This must be theft taking money without sending me the trial which I do not want now that I have seen all the coments plus the cost is a joke. I will be going to my bank and opening a fraud claim I may also contact the police to see if I can cause them as much pain as I possibly can….Grrrr!
Can someone please tell me the email address please? They have done the exact some thing to me. £84.95 taken from my account. I have cancelled my bank card but will try to email them as I can’t get through on the number. They can’t get away with this. Please can come supply me with the email adress? It would be much help to me.
Thank you!
support@beyondraspberryketone.com
but it took 6 emails before i got a reply with rnm number and still they didnt give me return address
I cant believe i fell for this scam im usually so good at spotting things like scams.
My bank cooperative say they cant stop payments or my card?? think i need to call them back also anyone know where to return these pills, is it Linithgow.x
I looked at buying this product filled in all detail’s till I saw u had to pay for p&p so came off the site without filling in the bank detail’s …..now the company is calling me 5-6 times a day so glad I never went through with it after reading these comments
I went to but this product filled in the detail’s but changed my mind left the page .now this compay are foneing me 5-6 time’s a day so glad I never went through with it after reading these comments
OK, I’ve found out that the telephone lines are next to useless to getting a response.
I’ve managed to track down the following web sites so that you can easily cancel your account(s):
myeasycancel.com/BeyondRaspberryKetone/index.php
myeasycancel.com/NutraGreenCoffee/index.php
Enter your email address and you should get a confirmation email response with a cancellation reference number.
I would still advise that you cancel any pending payments through your credit card company/bank.
What an utter nightmare this whole set up is!!!
I sent for this so-called free trial paid the postage and then found £21 had been debitted from my account. As I was still within the trial period I was given an RMA no. and was told, on receipt, my money would be refunded within 48hrs. NOT SO. When phoning up to find out where my money was I was told by an irritating customer service agent that I must have misheard and it can take up to 30 days. I do not mishear where money is concerned. These people are pure scammers ,quick enough to take your money but snail slow to refund. Avoid this company at all costs
really pleased i found this site, i too had fallen into the trap of it being an honest free trial of what seemed like a decent product, there was nothing on the terms and conditions i read to suggest that this was an ongoing membership, they just basically said that each individual is different and results vary, seek medical advice for medication etc etc. im kicking myself im normally so aware of scams. still i ordered 3 nights ago and the postage and packing was charged from my account, i havent recieved the product yet but its early days. Since reading this i have transferd all money from the account that is linked to the card into a savings account so there is no money for them to take, i am going to the bank first thing tomorrow to try and get them blocked before they are able to take any money out.. please could someone advise if this is the correct way to go about it and there is anything else i can do to protect myself in this instance, its the middle of the night and i do not own a phone to call the bank so will have to wait until they open tomorrow.
I also ordered trial and haven’t read terms and conditions and I’ve been charged for two bottles over £150. The same day I called that company and cancelled everything and they assured me that no more money will be debited from my account. And guess what today I got message from the bank that I have done overdraft went to check online statement and again they debited £69. I know I’ve done mistake not reading terms and conditions before trial and another mistake not calling bank to stop that debit after first time they took my money. So please be aware of that and don’t try to call that fraud company because they will promise you that no more money will be taken from your account but you will be charged anyway. Good luck.
I fell for this today! I thought it was a great idea to get my mum i am only 17 so yes I wasn’t allowed to buy them but i am 18 in 3 days. I found it on a supposed channel 4 website. I paid the postage then did some research after having a worrying feeling after. I then found out what everyone was saying and checked for the terms and conditions that I could not find when i placed the order. I got my boyfriend to ring up and found out I was ringing America! Great they said it was a free number and they were based in Scotland…that was a lie! She refused to cancel it for me I said i did not want to receive the free trial and wanted to cancel my order. The woman was quite snooty and would not. My boyfriend told her how it was illegal as I am under 18 and if she sent me anything then it was breaching the regulations. She then went away and checked and said she had cancelled it. He asked if i would receive anything or have payment deducted to which she replied no. I have gone and checked my account and the postage has been taken so I am going to fill out a fraud letter. My problem is I am not 18 and used a debit card so I may not be covered. This really angers me. I am naive and feel stupid! I will be cancelling my card if this occurs. WATCH OUT people!!
Olivia go to myeasycancel.com/BeyondRaspberryKetone/index.php and myeasycancel.com/NutraGreenCoffee/index.php enter your email and you will cancel both agreements and transactions.
I too ordered the trial priced beyond Raspberry Ketone and the Nutra Green Coffee cleanse this morning, the weird thing was whilst I was trying to place the order it kept on declining my payment for the postage, I thought that was bit weird but I then used another card (debit) then it went through. After I placed the order I noticed on the website it doesn’t give you any indication of the actual cost of the item that is unusual why they would just send you the item to try-it-free and only charge you for the postage.
Then I had only received the email confirmation for the Nutra Green Coffee, not the Raspberry Ketone…thought that is unusual , called their customer support on 0800 148 8243, the gentlemen told me both the orders went through, I then asked when I would receive the product and what happens if I want to order more as there is no details on the website, he then explained to me nicely that the product could take anything up to 10 days to arrive and after 14 days of the order date (today) they will automatically send me supplies. This totally freaked me out!. So item takes 10 days to arrive, 4 days after that then without my permission they send me supplies and charge me amounts that I didn’t agree to or for the fact I don’t even know how much one bottle cost…this is not right so I have asked them to cancel my order, this was 15 minutes after I have placed the order. He has confirmed my order is now cancelled, I asked for a cancellation ref, he said you will receive an email. I then received an email for one but not the other. I didn’t want to call them again or take their word as everything about this seemed weird so I called my bank (HSBC) and explained what had happened, the bank has checked my account and said they have attempted to take same amount of money (postage 2.95 and 4.00) from both my debit and credit card at the same time alerted the bank to decline the payment. The bank suggested that I cancel both my cards there and then in case they attempt to use it again as they have both my card details, so I did and managed to escape from this scam without losing any money.
I would suggest you contact your bank immediately and cancel the card you have used, and then call their customer support service to cancel the order, don’t choice the “cancel order” function, speak to the representative, if for some reason you can’t get through or the phone goes dead…don’t bother calling them again just use the cancel order function of the website, and print your proof….but never take their word please cancel your card too…there is nothing much you can do.
I was lucky, good luck to all…
I have also fallen for this scam! I ordered my ‘free trial’ yesterday then discovered this page an hour or so afterward. I started to panic and rang the 0800 number to cancel.. After 35 mins there was still no answer so hung up. I managed to cancel the raspberry ketone online but it wouldn’t let me cancel the green coffee cleanse. I then cancelled my card after hearing of them still debiting money from accounts even after people had cancelled. I hope cancelling my card is enough to avoid being ripped off!!
Wish I’d seen this forum before ordering. I followed a review/recommendation from Channel 4′s web site, received the pills about 2 weeks later having paid postage. They took 84.95 out of my account. Just got through and the customer service lady tried selling me more, I confirmed I was calling about the debit to my account and she said do I wish to cancel the subscription – What subscription? This is unethical. No emails confirmed any subscription….I don’t understand how this can be a free trial for 14d when it took longer than 14d to get the tablets? appalling and feel ripped off. Need to keep an eye on my account!!!
record every phone call you have with these people. Even the CH4 ad on the rasberry ketone ad is is fake, get a total refund from your credit card issuer never mind just the first or last billing! you were sold items on the basis of it being a genuine advert, Fight for your money back.Read consumer rights for buying online its all on the net.Good luck John
I also have been ripped off. I started to complete the form on line and when it asked for my bank details I would not enter them I came off line. Moments later I recieved a call from Atcost telling me I was moments away from a wounder not to worry go ahead it would only cost me £1something trial price how wounderful they were. I even asked if it was a con silly me. I was told to ring on the 28 april to cancell I did and found they had charged me nearly £150.00 even though I have not recieved the product It was delived to my house on 26.04.13 would not go through my door so it is with the post office. I rang the bank and they have taken money out my account on the 24.04.13 ? surely thats illeagal.
Its not illegal they can invoice on day of dispatch. I wonder if this is the same as mine they took £173 from me and this was in Feb i have nothing now i presume they are at post office. Only problem i have is my return has exceeded 21 days as I had no idea were they could be. Its so sad all these comments are money so the money there getting is a joke it actually turned my stomach as we are victims.
I got this trial to and they also took the monthly money for the ketone & nutra green resulting in me being £173 down i have since cancelled but i still have not received the goods i paid unknowingly for. This is going back to 22nd of feb and they are still saying these have been dispatched and are there way. Has anyone else had this wait. I cant return goods & claim my credit if i have not got them. Any help or advise will be great. Thanks.
I ordered not that long ago and I found this website, I wish I didn’t do it now but I’ve been trying to lose weight for a year with now success. I went back on the website and cancelled my subscription for both sets of pills. I hope I receive them before the 14 days…. How do you prove it has been delivered after 14 days? I took a photo of the cancellation so I hope I don’t get charged anymore….
There are a few companies with the same address as I have checked on google, the return address has no company name to send to…. I figure it is Phytoscience as it is the only company at this address that provides natural products for health and beauty can anyone confirm this?
I made the foolish mistake of ordering both products too. Came across this site the next morning and rang the free phone number straight away to cancel. I was told by Mike that my order had already been processed and that I would have to wait until I have received them before I can cancel my subscription. This infuriated me as there was noway the pills had already been shipped out, its just their way of trapping you into paying the first payments. I then spoke to my bank who put me in touch with visa disputes and I didnt even have to mention the companies name, they knew all about it. I have paid around ten pounds p&p and visa have put a cancellation request on any future payments meaning that the company may still take the money but visa will reimburse my account if they do. So pleased to find there is a way out of this mess and I will definitely be more careful next time, even if ch4 claim there are no hidden charges involved!
I’ve been caught by these scammers. I’ve tried getting a refund but they refuse.
They say it’s impossible to order without ticking a box to confirm having read
the terms & conditions. I am sure there was no such box when I went for the free trial. Can anyone confirm this?
I have just cancelled my subscription after reading this and will send the product back but has anyone else got the returns address? I think I got most of this but the postcode I got was EH49 7FF is that right? It was an automated thing and I could be sure if she said SS or FF at the end! Someone please confirm I got it right! Xxx
This has also happened to me. I feel foolish! To cancel it is going to cost me almost £40 for the raspbetty ketone and the green coffee cleanse! Not very happy considering this was supposed to be a FREE trial!!
Hello I have been fooled & done the same thing for the 2 bottles of diet pills was charged £150 approx & been overdrawn as didn’t realise I would get charged … & have now cancelled future pills & payments they have now said they will refund me 50percent customer curtesy but still not sure now wether this is a con or not please help!!! Do I accept the 50 percent money back?? X
Help! I do not know what to do – ordered the 30 day free trial, found out that they have charged by debit card £84.95, they wont give me any refund or a RMA number as I am now outside the trial period. I have not recieved anything except what i thought was the free trial. I rang customer service now 3 times and am waiting to speak to a supervisor. I have sent an email on their contact webpage asking for refund and making a complaint.
I looked through all the advice on this site after my partner and I were fooled by this company and the best advice in here is the following which has been put on by someone who works in a bank who was also taken (!) which proves how devious this company are :
“I contacted visa and put in a claim under chargeback and have received all my money back. If you paid by visa debit or credit ask your provider for a claim form. The company have to advise you clearly that you will be re billed they can not hide it as they do they also have to give contact details phone and email and address which can be used these can not and they have to be able to prove that they have delivered the product and although they say it is tracked it is not and so is your word against theirs. Tell your provider you haven’t received anything and your emails are coming back and you will get your refund and the company will be flagged up as a scam after so many chargebacks and their credit facilities removed stopping more people being scammed.”
This company took our money and we have never received anything anyway, which I understand is happening to a lot of people. Hope this helps.
I actually took the time to read the Terms and Conditions and it actually says that you must cancel after your 14 day trial and if you do not cancel you will be placed on an auto-home delivery and you will be charged £84.95 a month for a new batch. Everything has a catch and I assume after the 14 day trail the remaining tablets will need to be returned to the address given. Read things next time and understand what you’re getting into
It is definitely a scam. However you must must must read the terms and conditions before rushing to click the “I Agree” button. They tell you that you have been enrolled into an “Auto-Home Delivery Programme” and after your 14day trial they will automatically take out £84.95 plus £4.95 P+P if you do not cancel. You can cancel the enrolment at any time and any remaining tablets or products must be returned within 21days beginning the date of your purchase with an RMA written on the envelope. Which you must ring up to receive from them. Just go to Holland and Barrett they sell exactly the same product for £9.99 for the entire 60 capsules
Like all of you, I too have been scammed by Beyond Raspberry Keytone. They have taken money from my account despite cancelling my order by phone and by email with 60 minutes of making the online order. I have not even received any goods to be returned!! This is out and out fraud – they believe they can just take money at will from your bank account.
I am dealing with Barclays who are setting up a “dispute” and hopefully this will get my money back. If that proves not to work, I am quite happy bringing a claim against the company in the small claims court. However, I do not have a company name nor registered office address and this information is not provided on the website (I have the goods return address at Herkimer House, but this may not be its registered office).
I was wondering if those who had received goods whether any invoice or other formal documentation was sent with the goods that gave details of:
(a) The full formal name of the company from whom the goods are purchased (Barclays tell me that the Merchant collecting the money from my account is called “Keytone Advance”)
(b) The Registered Office for the Company.
Any help on the above questions would be very much appreciated.
I also ordered these last night and got charged the postage price went this morning to cancel my card after reading all your comments before it goes any further but was told that they could still take the money. So tomorrow i’ll be going and cancelling the whole account. I went back on the sight that sucked me in this morning the one with all the great comments and wanted to leave a comment of my own but of course you can’t and now it all makes more sense now i wished i had of done my research better a sore lesson learnt can’t believe i was so stupid..
DO NOT USE THIS SITE [Editor: The supplement site not ours
]. The biggest con artist ever.
Can’t believe I got sucked in, i’m so angry, surely they can’t get away with this, it’s so unfair….
They need to highlight the facts more. Just called and not willing to help they just say its a no money back guarantee = NO REFUND GRRR!! SO for two bottles of diets pills £150. Gutted!
Live and learn the hard way!
i’ve also been trying to cancel, dont do the automated line it does not work….they say that you agreed to keep the pills half price, and charge you anyway, i’ve eventually now got RMA numbers to return both sets, as i just kept calling back to both numbers 08001488243 raspberry & 08001577409 green coffee to confirm that i had cancelled but had lost my RMA number, ist time they would not give it out so i just kept calling back, after 3 calls someone gullible answered and i got them, i also asked if when i returned both products i would be charged any further for anything he said no, i then asked if he could guarantee this 100% he said yes, i then told him that iwas recording our telephone conversation, took his name and his id number so now he has made a verbal agreement with me.whether its of anyuse i don’t know yet.
So glad I found this site…Thank you to all who have posted. I’ve just called credit card company and cancelled my card. Told them I’d given my card details to a scam company. They cancelled my card straight away. They had only taken p&p money, thankful I saw this before the 14th day!
Same here Anne!!
Anne, I have just cancelled my card! did you cancel with them too? I haven’t even received my pills yet!
I have just seen all of this! and I have ordered my free trial!! IM SO UPSET, i fell for it. Whats the best way of cancelling not paying the £84!! Please help me someone!! Do I just send back my free trial of can I use it, please help someone!!
I too have literally just fallen for this, ordering some lipo slim tablets. fortunately It felt like something wasn’t quite right after ordering so rang up the bank to cancel my card. Fortunately only the £2.95 postage has been taken, but even though I have cancelled the card apparently they can still request a payment on my account??!
I was asked who the company were and when the next payment would be and what amount. But seeing as I’ve not even had a confirmation email and that payments seem to be at different times and for different amounts I couldn’t really answer the banks questions.
Does anyone know what the name of the actual company taking payments is please!?
I also tried to cancel my order online by using the myeasy address above, but this no longer seemed to work, does anyone know an alternative?
I purchased from a fake article linked to by a Facebook page and so I don’t even have the main company’s website… Very very frustrating!
Hi, cancelling your card doesn’t stop the payments being taken out. Contact your banks dispute department and inform them about the situation. Check your bank statement so you know the name of the company and the date the payment was taken out. Let your bank know that you were not able to cancel the contract with the company directly, and they will place your account on monitor and refund any payments taken out, or will be able to ban them totally.
I hope this helps.
As many of you, I have gotten myself into the same silly situation by purchasing this product without investigating the actual terms and conditions.
After reading many comments and complaints I realized what I have gotten myself into.
I rushed off to my bank to report it. ( I am with Halifax)
I was told to wait until the company debits the postage fee amount from my account so my bank can see their details appear on my statement, and then contact the disputes department of my bank in order to cancel any future payments ie. the full amount charged for the product after the supposed trial period.
My bank is not able to ban the payments from my account completely, however because i told them i tried to cancel the contract with Ketone (telephone and emails, however with no response to cancellation), my bank has placed my account on monitor, and if any payments are taken out by this company, they will be disputed and refunded within 24hrs.
I hope this helps you guys and you will be able to avoid being charged ridiculous amounts by these scammers.
A decent company should not be acting in such a manner, where you cannot freely cancel the trial as the cancellation forms are non-existent and once you call them they do not cancel your contract but give you just one option – reduced price for the product (meaning you are still in contract with them). No replies from the numerous emails I have sent them were received either.
This company needs to be stopped.
P.S. Do not be silly and do not waste your money by sending their products back, there is no point. I’m sure they will not report you as they say, or put you on a black list because they would be to scared to end up on one themselves after being reported. Also it is clear that the delivery of the products is not tracked and therefore they cannot prove if you have received them or not (event hough they state otherwise).
Do not waste your money and time by sending the products back by special delivery or any other post.