Guide To Refunds From Free Trial Diet Pill Scams

Free trials for diet pills have been a huge problem in the U.S. for a number of years, but now the scammers are hitting the U.K. hard. With a fairly untapped market of fresh victims, we look at how you can protect yourself and fight back in the war against the conmen.

Avoid free trial scamsWe have had hundreds of people contacting us, mostly after falling for the sneaky tactics these people use to trick you out of your money. In some case it can be nearly $200 per month, which can be a huge financial loss to most people.

The common way is to trick you in to signing up for a “free trial” of a diet pill, but then hidden in the small print you have unwittingly signed up for a recurring subscription. They do this by using some tried and tested tactics that lull you into a false sense of security. When you are at your weakest they strike and before you know it you learn a very hard lesson, everything is not always what it seems.

So how can you protect yourself from these scammers, and more importantly if you have been a victim then how can you get your money back?


This way you avoid the potential pitfalls completely. 99.9% of diet pill free trials are a scam so this way you know you can’t fall for it.

Do you honestly think these people would be giving away a product for a few dollars shipping out of the goodness of their hearts? Absolutely not, it is well crafted con that has only several winners, but none of them will be you.

Here’s a handy video produced by the Federal Trade Commission (FTC) that explains Free Trial Offers in more detail:

Federal Trade Commission article and video concerning free trial offers

But I’ve Already Been Scammed, What Do I Do Now?

1. Don’t Blame Yourself

These guys are extremely skilled and have finely crafted a very lucrative con, which makes them millions of dollars every week. As such you have fallen for a sophisticated scam that has affected millions of other ordinary people just like you.

As such do not blame yourself for falling for their tricks and do not take it personally. Try and remove your emotions and look at it in a business like fashion. Of course this is easily said than done, but it’s the first step to fighting back.

2. Gather Information

So now you are going to get everything together that you can. Grab a notepad and write down everything you know so far:

  • Company name, address, and telephone numbers
  • Company website
  • Any terms and conditions you can find
  • Where did you see the advert (if you can remember)
  • Delivery dates
  • Billing dates
  • All your credit card or bank account details
  • Anything else you can find

This way you now have everything at hand. Keep an on going diary of phone calls, emails, and letters you send just in case you might need it later

3. Contact the Company

Keep Calm and Carry OnNow that you know you have signed up for the recurring billing, the first thing to do is contact the company and explain the situation. This is easily said than done, as normally they make it as hard as possible to cancel, after all this is how they make the vast profits.

There should be a U.K. phone number for support if it is a U.K company, however many of these people outsource the work to call centres. These are usually based in Utah in America, as this is the home of most of the diet pill scams online.

So sit down with a coffee and keep going until you get to speak to someone. We have heard all sorts of stories of being cut off repeatedly, put on hold for long periods, then if you do get through getting passed from pillar to post. This is where you need to keep going, do not give up and keep trying; you may strike lucky and be answered quickly.

Once you manage to get through, remember to keep calm. Think business like and despite wanting to maybe scream and shout at them, then whatever you do try and keep control. Speak firmly and in an authoritative manner with one eye on the ultimate goal, getting out of this with everything cancelled and your money back.

Simply state the facts, you have been misled into signing up for the trial and wish to cancel with immediate effect. In most cases, the person on the other end of the phone is only paid a few dollars per hour as an employee. They are only trying to earn a living working in a call centre so stay polite and firm, and then explain the situation.

They do not usually have the authority to deal with it themselves and normally need to “go off and speak to my manager”, but stay persistent and you should get the answers you are looking for.

These call centres are also targeted on how many refunds they can turn away, so it is better for them to fob you off. But keep at it and you should get there.

4. Cancelling a U.S. Based Free Trial

If it’s a U.S. phone number then they are under some very strict rules from the FTC. Some of the things that might apply to your scenario could be:

  • You got to the offer by clicking on an advert from a fake news site
  • The fake news site said the trial was completely free
  • It was implied on the website that the trial was completely free
  • You had to submit your credit card details before the terms and conditions were shown
  • The terms and conditions did not appear directly above the submit button

FTCBecause the FTC are much stricter with what can and can’t be done with free trials, there is a much more rigid structure in place. Falling out with them can prove very expensive, so the companies will do everything they can to stay off the radar.

You can use this to your advantage, if you find you are getting nowhere then mention that you will be contacting the FTC with immediate effect. Remember this is only for U.S. based free trials.

The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or get free information on consumer issues, visit or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. Watch a video, How to File a Complaint, at to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.


In most cases, they will cancel the contract and reimburse you the money they have taken. Legally it has to be cancelled anyway, but it can sometimes be a goodwill gesture for them to give you your money back. At this stage, keep calm, and remain firm.

One thing on your side is that the FTC is not only going after the companies that are processing and supplying these diet pills, but also the affiliate networks and affiliates themselves who are placing the adverts that lull you in the first place.

As such, if you got to the site from one of these fake sites then ultimately the company is paying for these leads, in many cases the company themselves place the fake adverts so its worth pursuing this angle.

5. Cancelling a U.K. Based Free Trial

As we have said before, the U.K. is a new place to target so there’s been an explosion of these trials in recent times.

Although most of the people behind these scams are American, they are now setting up a limited company, usually with hidden addresses. This is so they can avoid potential problems with the FTC in America, where they can be liable of fines worth millions of dollars if they are caught.

The U.K. is much further behind, and the Office of Fair Trading is only just catching on to what is going on online. There are also much slacker rules about what they can and can’t do and say, but importantly there is one piece of legislation that can be on your side.

This is the Consumer Protection (Distance Selling) Regulations 2000.

This is a very important piece of legislation, and in most cases these companies ride completely roughshod over it. One part of it specifically relates to selling online via a website, so in our case it fits perfectly.

The onus is for any business selling online to comply with these regulations, which are designed to try and protect the consumer from falling victim to scams. There is a specific “cooling off” period designed to protect customers.

If you buy anything online from a U.K. based company, then you are covered under these regulations.

The key here is that they must by law provide you with certain “Prior Information”. If even one of these things is not done then they are acting illegally.

The information, which MUST be given to, you include:

  • Name and address of supplier (PO Box is no good)
  • Description of the main characteristics of the goods
  • Price including all taxes
  • Delivery costs
  • Arrangements for payment and delivery
  • Existence of a right to cancel
  • Minimum duration of contract
  • Whether you must return the goods if you cancel
  • Conditions to cancel the contract
  • Geographical address to address complaints

All this must be given in a clear and comprehensible manner, and must be confirmed in writing. There is specific reference to a “durable medium” which does not include having the terms on the website only.

This can include email, so unless you had a confirmation email after you had placed the order for the free trial, which included all the details in a clear way, then the contract is possibly null and void.

Some companies have the terms and conditions on their websites, which must be viewable before you sign up. However, they must provide these in writing (email) as well.

So now we know what the company must legally supply, if at any stage you feel that the company has failed to do any of the above then it has breached the regulations and the contract is potentially illegal.

If they are using a PO Box then this does NOT meet the regulations. They must have a valid physical address and not a virtual one.

Rights to Cancel

Under the distance selling regulations, a customer has a right to cancel within a set cancellation period (the cooling down period),

The cancellation period starts on conclusion of the contract.

This is extremely important, as it varies as to when you received the additional information they legally had to send you.

If the additional information, clearly setting out the contract, is sent before or at the time of delivery of the goods then the cancellation period is 7 working days, beginning on the day after the goods were delivered.

This is important, as there is usually a delay in sending out the goods on the free trial. In many cases they are not sent until the 14 (calendar) day trial period is up, they then lock you in to the contract. However under the regulations then you still have the 7 working days to cancel.

Most of these free trials will not have sent you the additional requirements in writing as per the regulations.

This is where it gets interesting, because you still have 7 working days if you receive the additional requirements setting out your rights after you receive the goods!

This is catch 22 for the scammers. By failing to send out the additional requirements after you placed the order (by email or in writing), then they have failed to comply with the regulations.

But, if they send them out after you get the goods then you still have 7 working days to cancel.

So What Do I Do Next?

Now that you are aware of the Distance Selling Regulations, then this is the time to ring them up requesting a cancellation of the contract. You should also send an email as well.

Explain that you have been misled by the advertising which led you to their website, and that you believe they have not complied with the regulations by failing to provide you with all the information in the contract in writing.

Occasionally they will agree to the cancellation, but will only offer say 50% of what you have paid. This also breaks the regulations, as they must pay back everything:

3.48 The DSRs require the business to refund any money paid by or on behalf of the consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or pre-payment made, including the cost of delivery. The essence of distance selling is that consumers buy from home and receive goods at home. In these circumstances, almost every case of home shopping will involve delivery of the goods ordered and so delivery forms an essential part of the contract.

Source: Office of Fair Trading, Consumer Protection (Distance Selling) Regulations 2000

Hopefully this should be the end of it, you should have got a full refund if you follow this through. The rules are there to protect the customer so use them properly. If they do not comply with the regulations and they are a UK company, then you are in your rights to report them as well.

Remember, keep calm and stick to your guns.

6. Getting Your Money Back Through The Bank

Credit CardsIf you have approached the companies correctly and they are still refusing to play ball (highly unlikely), then the next step is to approach your bank or credit card company.

You must explain that you have had money taken from your account which you believe is fraudulent.

You can only do this if you believe that the company is in breach of the Distance Selling regulations as we have set out above (for the U.K.), or the FTC Free trial rules for the U.S.

You can not say it is fraud if they have completely followed all the regulations, and it is an oversight or mistake on your part that led you to sign up for the free trial. In this scenario at least you will have got the contract ended, but may have lost the money from the first payments.

At this time you will be assigned up for a CPA or Continuous Payment Authority. Your bank will tell you to contact the company to get the payments stopped. Do this in writing and by email (to the company) by requesting that the payment authority is terminated.

However, you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – they have no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe, if you have not cancelled the contract.

Again keep calm and stick to your guns, the bank must act in your interest so don’t let them fob you off. If not you can always report them as well to the Financial Services Authority.

Another option is to ask for a “chargeback” for the money that has been taken from your account. The company then has to prove to its own bank (who processed the payment) that it acted 100% legally, and complied with all the laws necessary. It must also prove that you were not misled or miss-sold, and if it can’t do this then you will have the money refunded.

7. Learn The Lessons

Hopefully you will have managed to extract yourself from this whole mess, and can move on with your life.

Remember that 99.9% of free trials are a scam, these people are manipulating people in order to make vast profits for themselves. They have no morals or guilt about what they do, so fight them and get your own back! Always keep this in mind when you are dealing with these people, you have the moral high ground.

Please do not confuse all diet pills with these free trials. There are many decent companies offering good products amongst all the rubbish and scams out there. This was why this site came about, to try and offer objective advice on diet pills, so that ultimately the consumer gets a good product from a good company at a good price. Please see our list of approved diet pills that we feel you can order without any nasty shocks.

If we can stop one person from signing up to one of these scams, or help one person get their money back after being duped, then it will have all been worth it. Please post a link to this page on any forums, Facebook pages, and Twitter where this sort of thing is being talked about. Hopefully with some hard work and a bit of luck, we can get these horrible free trials finally banned altogether.

Disclaimer: Please do not take any of the above as legal advice. We are not qualified lawyers and as such can’t offer legal advice. We are consumer advocates, so are offering our views and opinions from the point of view of the consumer. If you are in any doubt over what you have read, then please get proper qualified legal advice before going any further.

Disclaimer: Our reviews and investigations are based on extensive research from the information publicly available to us and consumers at the time of first publishing the post. Information is based on our personal opinion and whilst we endeavour to ensure information is up-to-date, manufacturers do from time to time change their products and future research may disagree with our findings. If you feel any of the information is inaccurate, please contact us and we will review the information provided.

Have Your Say

455 comments on 'Guide To Refunds From Free Trial Diet Pill Scams'

  1. Thank you. this information has been more than helpful. Ill let u know how it turns out for me.. thanks again. .

  2. I too have swallowed the magic diet pills. Raspberry ketones with with another one thrown in. I have paid £4.95 for postage for first lot, then £79 taken out the next month, but I actually never received another package!!! I have phoned my credit card company and they have told me to phone the company but i no name or email address for them. The only thing it says on my statement is magic diet! Can anyone help me out with an email address or phone number?
    I think the pills come from Cyrus

  3. I too have been scammed with a free trial !! I have cancelled my debit card, ( waiting for a new one with a different number.) So they can not take any more money. Is this sufficient ?

  4. I contacted my bank who stopped future payments, if you signed up to the trial with the Company maybe because you consented it would be hard to get back past payments but the bank will certainly stop the payments but until you cancel the agreement with the company you could still be liable for payments unless they are doing it fraudently. I called an 0800 on the packing slip and they cancelled the order straight away.

  5. Thanks Tony, we also had been scammed but after reading your comments I contacted the phone number on my bank statement and spoke to Kyle who was incredibly helpful. He is making sure that any contract is cancelled and ensures me that our account will be refunded all but original postage & packaging charges- total of £190.00.
    We had already returned the goods with a written request to cancel the contract weeks before but this was ignored, funnily enough though when I mentioned this to Kyle stating that we had proof of postage he was suddenly able to tell me exactly when their company received our returned goods just by having the ref no on the receipt! I advise anyone to get proof of posting and phone the number on your bank statement…Good luck.

  6. I have just been scammed. I read the comments on this site and called the number which was on my bank statement and managed to cancel the order without any trouble.

  7. I have just been scammed with natural pro but do not have a contact number for them .the bank suggest i ring them but how when i dont know how

    1. Look on your bank statement and there will be a phone number next to the payment details.
      Call that number and ask for a cancellation number. It took me five minutes to get one. I also emailed [email protected] , cancelled the contract and stated I would contact the FTC if they did not comply. I had a positive response within ten minutes. Regarding getting your money back, take it up with your bank in writing using the information above. Good luck, Tony

  8. I fell such an idiot! yesterday, late in the evening, I’ve seen add on Facebook and decided to give it a try (TRIM BIOFIT Capsules), as i am really overweight and need to lose weight in order to get pregnant (doctor’s words), i thought it might help to speed up the process.
    But today I’ve seen this page and have no idea what to do! Is it possible to cancel my order straight away? I don’t have this kind of money for the to take out of my account.
    I checked my online statement and i can see pending transaction of £4.95 (postage) from But I didn’t receive any email with confirmation, nothing!
    Please please please, can someone help me.

    1. Im in the same situation.saw the ad on facebook.ordered free trial.they took postage.i decided i didnt want them because giving me side effects.emailed and called them to cancel and given a rma number.then i saw this im panicking.i cant afford charges like that.i need advise too.

    2. I’ve received my free trial ultraplus. I’m frightened in case its a scam after reading a lot about scams. I don’t want anymore money out of my bank

  9. hello everyone, i was also a victim of binary options scam, but with help of one wonderful person i was able to recover my money, i feel if you have lost your money to any form of online scam and you want to recover it you can reach out .

    1. Hi, can you please tell what you did? how did you got your money back and cancelled all future transactions?


  11. I ordered Garcinia plus diet pills on a FREE TRIAL, just pay shipping of a few dollars and they took $126 out of my pension account, I also ordered some face cream the same way, and they took $142 out, leaving me broken hearted, depressed and totally penniless for the next fortnight, I have phone companies etc contacting me because they can’t get their payments out of my now empty account, if there is any way at all you can help me, I would,

  12. I have just fallen for this shameful scam. Playing on peoples insecurities is disgraceful. I have contacted my bank and contacted the company and I will hound them through my chat show and media pages until I can reach as many people as possible. I can’t believe that I have fallen for this, what an absolute d*ck head I must be !!!

    1. They conned me too darlin, they have emptied my pension account, I am devastated and don’t know what to do xo ?

    2. They conned me too darlin, they have emptied my pension account, I am devastated and don’t know what to do xo ?

  13. I feel like a fool I fell for this scam, they are ultra pur , I can’t find phone number/ email or address what can I do, help.

  14. I feel like such an idiot. Today they charged $89.45 from my credit card. I called my bank and they called to the company and talked to one of their representative. We had like a conference call. The representative agreed to refund me %50 after a long conversation and after I threatened him that I will call his manager and complain about him. But I guess I had to tell him that I will talk with a lawyer or something. They are SCAM and fraud. I don’t know even the name or website of the company. I just know their number which is (888-672-2884). AVOID the free trial!!!!!

  15. Sorry if i have just placed the order not even an hour ago is there anything a can do meantime please help

  16. Please help what to do after u have stupidly placed an order for a free trial.
    Wild raspberry ketone
    Daily power cleanse

  17. I to have been scam buy this scam I was given a phone number buy my bank but they do not answer the phone I am in such a mess with it can some one please help me and other like me are we allow to put on face book so other get into this mess

  18. First off I want to thank you so much for this information, truly, thank you! So yes, I got suckered into trying out the Platinum Garcinia, little did I know that they also shipped me Lean Green Coffee that I did not order. They charged me 2 shipping fees even though they arrived in the same package. I tried calling to cancel that trial, no luck there, they took me through their whole spiel about using the product correctly and how “all natural” it is and blah blah blah. I sat down today with my coffee, and started filling in my check list on your website (turns out the have 3 different websites), stayed calm, and called the company. Thankfully armed with the information you provided on this website, I was able to finally get my account cancelled and a 100% refund too! At first she would only allow a 35% refund which would total only $68.97 for both bottles of the $200 they already charged me, and because they considered me a “valuable customer”, they were telling me to check my email for some shopping gift card for $100. Yeah right! Disappointed and frustrated, I began to haggle with her. I tried getting her to refund me completely for the Lean Green Coffee, and give me the 35% of the Platinum. No deal. I explained again how I was misled and there weren’t terms and conditions posted before I made the trial purchase (even though she swears there are). Finally I said what their company is doing to people isn’t right and that I would be contacting the FTC. Right away she refunded everything and told me to check my email within the next 24 hours for a confirmation that my account was cancelled and I would be refunded in full. I cannot say how happy I am. I really hope it will help everyone who gets conned into these really persuasive and convincing websites. Thank you again.

  19. I have been conned twice at same time £95 and£89 the only contact name I have is a bogus email address which claims to be in Gibraltar. anybody got any ideas. The only other info I have two emails fro ukl living supplement . Please help

  20. Please can anyone help?
    Got a trail for raspberry ketones plus from a company on Facebook called nutradiet. Gibraltar
    Now got a bill for £95.
    Has anyone got a phone address email so I can try and cancel this please. Many thanks

  21. Avoid Advanced Slim Ketones, they got me on the free trial scam. Paid £4.95 next thing I know Santander are calling me as they have taken another £85 without me knowing. Blocked all future payments and e-mailed them.

    1. please can you send me the email address for this company i have had no luck in i finding it they have taken money out of my account and i have stopped it with my bank i have not been sent any more pills just they have taken money thanks

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