Phenom Health is a supplements company that claims to give you a first class ticket to health, and with an extensive product range addressing many different health issues; it looks like a well known and impressive company.
However, as we all know, things are not always as they first appear. We have received numerous customer complaints about Phenom Health, and have uncovered many worrying aspects to this company.
So, let’s take a look at Phenom Health to find out more about this company and their supplements.
Phenom Health is an American supplements company with supplements for all aspects of health including weight loss, muscle building, and even boosting your brainpower with nootropic ingredients. There is an official US website that sells these health supplements direct to US customers from their distribution centre based in California.
Phenom Health also operates a UK website, and according to the UK site information, is based in Milton Keynes. (This is not strictly true according to UK customers but we will look into this point later in the investigation).
The two websites look identical, apart from the payment which is provided in US Dollars or GB pounds sterling, but it is important to know that the supplements are not the same.
The supplements for the US market are manufactured in the USA, and the supplements for the UK and Europe are manufactured in the UK. Although the supplement names and the advertising are identical, in many cases the two products are completely different.
So if you are looking to buy a Phenom Health supplement, you do need to check the label in order to know what you are getting. Not all Phenom Health products are the same, even if they look identical and carry the same name.
Phenom Health has become notorious for using some very devious methods for tricking customers into signing up for a so-called free trial. This seems to offer you a way of trying a product for free and all you have to pay is the postage. However, there is a massive catch with this, because if you do not cancel your free trial within two weeks, Phenom Health will enrol you into an auto-ship agreement.
With an auto-ship agreement, you will receive new products each month, and your bank or credit card billed automatically until you find a way of cancelling the agreement. The costs can run into hundreds of dollars or pounds, and it can be a very lengthy process in getting this regular payment stopped.
We have received numerous emails and questions from customers who have been tricked by Phenom Health into a so-called free trial, and then been unable to cancel the financial agreement. Take a look at our advice page at what you can do if this happens to you.
The Phenom Health auto ship scam is very sophisticated. Phenom Health is a well known and established company, and the fact that they are operating this scam is not immediately obvious. So how does it operate?
Phenom Health finds devious ways to lure you into signing up to auto ship without realising.
Some American customers have picked up leaflets in shops like Walmart that offers you a free trial of a Phenom Health product.
Phenom Health carries out direct email campaigns too, often piggybacking on established and trusted businesses. Some British customers, for example, received emails that came via the Sainsbury’s supermarket, and were billed as an opportunity to Nectar card owners.
Some customers have been led to the site via affiliate marketing sites (private websites that pay a fee to the site owners for advertising and leading customers to buying pages). Others have been contacted following leaving product reviews on Amazon, and asked if they would like to take part in a free trial.
A range of Phenom Health products sold on Amazon UK can make it easy for the company to contact customers, and ask them if they would like to take part in a free trial for additional products.
Facebook is also a source of many complaints. Many UK customers have clicked on Facebook adverts from Phenom Health, offering a free trial for just £2.95 for the postage and packaging. The same trick has been targeted at US customers for $4.95. Phenom Health has a vast range of products, so use different supplements at different times on these Facebook and Amazon campaigns.
The company also advertises via Google using Adwords, to lead customers to landing on a product page where a product called Bio Slim Daily Power Cleanse is on offer.
One of the most bizarre and lucrative Phenom Health scams is for UK customers only. It revolves around a product called Bio Slim, which is publicised via a fake Dragons Den’s new story which is posted on a fake news site. The fakery is breathtaking! The fake news story has the headline,
“Weight Loss Pill That Naturally Burns Fat Gets Biggest Deal In Dragons’ Den History”
The UK Dragon’s Den stars; Deborah Meaden and co are pictured and according to the fake news story, two sisters made Dragon’s Den history after receiving a standing ovation and offers of investment from all five-panel members. This did not happen but it does look convincing.
Once you have swallowed this story, you are then led to a link in the story where you can try a free trial for Bio Slim yourself. Sign up for this for only £2.95 and it looks as if this is the cost of the free trial. The true terms and conditions are written below the payment page, but are not easy to see unless you are actively searching for them.
Here’s the truth about the so-called free trial.
“By placing an order you will be enrolled in our membership program. This program will charge £79.31 for your trial on the 15th day and every 30 days thereafter ship a full-size bottle for £79.31 (S&H included) until you cancel. You can cancel or modify your membership anytime by calling +44 203-318-1133 (UK), Mon to Sat 9:00am – 6.00pm”
Many UK customers have failed to notice this tiny bit of small print, and have been left seriously out of pocket.
There is an original product called Bio Slim which we covered in a previous Watchdog review. We did not approve of this supplement, but it did have some good points and most importantly did not seem to be involved in any dodgy scam issues.
Unfortunately for original Bio Slim, this is not the first time this company has been targeted by a Dragon’s Den scam. Many of our American readers have complained about being caught by a scam via Dragon’s Lair, as the program is called in the USA. This has been noticed by the original Bio Slim company, and there is a warning box on the homepage called “Beware of Fake BioSlim”.
Phenom Health has been extremely busy figuring out ways to attract new customers to the company’s various “free trial” offers.
Here is a very small selection of Phenom Health customer complaints from both UK and American customers who have been caught by various free trial scams.
I ordered a “free” sample of Body Boost product on 11/08/2017 and paid a fee of $4.95 for shipping and handling. I paid with my credit card. I was to have a 30 day trial period, and I received 60 capsules which represented a 30 day supply, On 11/28/2017, my credit card was charged $84.71
A free sample of ‘wild raspberry ketone’ was offered on Facebook, £2.95 p&p was required to receive the free sample. … Unfortunately it required me to give in good faith my bank details by way of the long number on my debit card. At no time was the figure of £79.31 or any figure for future purchases or subscriptions quoted. I received a package containing a small pouch with two tablets inside & a carton of 60 pills which I had not requested. There was no paperwork or invoice enclosed & I was therefore not aware of the 15 day return clause. If that information been clearly pointed out I would have returned the pills within that time …
I ordered a “free sample” and was surprised to see I had been charged >$150 after 14 days. Apparently the fine print says you have to cancel or you will be billed though I can’t find it anywhere. I returned the original bottles unopened after 12 days and received another shipment and another bill a month later – again for >$150. I called and was offered a 50% refunded if I kept the samples – I didn’t want them so I returned everything, unopened.
This company offers a free trial – just pay £2.95 p+p … when you get confirmation email you have signed up for ongoing product at almost £80 per month + after 15 days if you don’t cancel you will be charged for the free trial! Telephone lines aren’t answered, and in order to get any chance of refund you have to return product at your cost to Cyprus…
We have also received questions and complaints via our Watchdog site. Many of these were for a supplement called Ultrapur Wild Raspberry Ketone. Luckily this particular customer noticed the scam very quickly, thanks to her bank. Source
Ultrapur have scammed me today. The scenario is exactly as others have posted on here. I would have been oblivious to it, but my bank called me to query recent transactions! I’m so grateful to my bank! My pills should arrive tomorrow and I’ll be sending them straight back – to Cyprus!
Phenom Health provides details about how to cancel your “refill subscription” on both the US and UK website. You are advised to call the phone number and speak to a representative. Be warned that many customers have had issues with some of these phone numbers, posted below. And when you finally manage to get through to the company, you could have a battle on your hands.
According to all customer complaints, Phenom Health is not easy to get hold of and are very evasive once you have contacted the company.
Customers have reported trying the phone numbers at varying times with no answer, and having their emails ignored. Once they have got through to the customer service rep, many customers have complained at being passed from one customer representative to another and their details lost.
As this UK customer said,
When I phoned I was passed from person to person. There was – allegedly – no record on their computer files of my name or address, nor of the consignment number, nor of any order I had made – they therefore could not cancel it. The altercation took well over an hour of my phone time.
Pretending to have lost the details is a common ploy used by Phenom Health, as this customer reported,
they acted like we had a bad connection said they did not find anything with my address but then knew my name before I told them charged my account & never sent the product when I called the # that was on the terms & conditions They said they had no record with my info but mentioned my last name before they asked for it !
American customers can try emailing or phoning Phenom Health.
If you need to return an item, you need to obtain an RMA (Return Merchandise Authorization) and write this number on your return package. If you are opting out the auto-ship agreement you will need to return your products.
You will probably find that by the time you have managed to speak to someone and have obtained your RMA, you will have been billed for at least an additional month. We advise you to post your return package registered.
USA Returns Warehouse
Phenom Health Returns
12924 Pierce Street
Pacoima, CA 91331
According to the customer service information, you need to contact customer services in order to obtain an RMA (Return Merchandise Authorization) and write the number on the package.
The return address is provided as a Milton Keynes P.O. Box but according to all the customer complaints, the truth is that you have to pay for overseas delivery to an address in Larnarca Cyprus.
You will find that by the time you have managed to speak to someone and have obtained your RMA and the returns address, you will have been billed for at least an additional month. We advise you to post your return package registered.
The Larnaca return address is Phenom Health Returns, PO Box 42388, Larnaca 6533, Cyprus.
Phenom Health has not always been known as scam artists. We have covered Phenom Health supplements in the past and the company looked reasonable enough. These days, things have obviously changed with their sales policy and today Phenom Health is one of the worst we have ever seen, when it comes to the sheer volume of customer complaints from both sides of the pond.
Enough is enough! Phenom Health is not the trustworthy company it appears, and we advise you to stay away from all Phenom Health supplements and offers of free trials.
Disclaimer: Our reviews and investigations are based on extensive research from the information publicly available to us and consumers at the time of first publishing the post. Information is based on our personal opinion and whilst we endeavour to ensure information is up-to-date, manufacturers do from time to time change their products and future research may disagree with our findings. If you feel any of the information is inaccurate, please contact us and we will review the information provided.