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Raspberry Ketone UK Free Trials Scam – Watchdog Reports

When you are looking to lose weight, it can be a hard struggle. Not surprising then that a so-called miracle product that makes this easier can seem like a tempting prospect. If there is a free trial on offer – even better. It means you can try out a new exciting supplement risk free.

Raspberry KetonesSadly, on the internet, things are not always as they first appear. Many consumers have found this out to their cost after signing up for free trials of raspberry ketone supplements.

Without exception, these free trials have left thousands of people out of pocket, ripped off and no thinner than when they started.

The Rise of the Raspberry

Raspberry Ketones first hit public attention in the USA after renowned TV doctor, Dr Oz described this fruit ingredient as a “fat burning miracle” on his show.

Raspberry Ketones are the aroma compound of raspberries and according to Dr Oz this compound helps regulate adiponectin – a protein which controls the metabolism and breaks down fat cells.

There is actually little evidence that it works but with Doctor Oz using phrases like “fat burner in a bottle” on prime time TV, the sales of Raspberry Ketones supplements went through the roof following his show.

The Doctor Oz Effect

Dr. OzAlmost overnight Raspberry Ketones became the target of scammers as everyone jumped on the new weight loss bandwagon. Many scam companies used clips of Dr Oz’s TV show as a way of improving sales. It made it look as if Dr Oz was endorsing their particular product and not just the ingredient. When he said “miracle weight loss in a bottle”, it looked like he was talking about their product.

It all looked very convincing and led to Dr Oz attempting to clear his name. He took exception at being the face of all these dodgy companies and has never endorsed any brands or made any money from these scam artists. However, the FTC (federal trade commission) did not agree that he was a victim but actually the cause of the problem.

He was called into a hearing and publicly ticked off by Missouri Senator Claire McCaskill, a Democrat who chairs a Senate subcommittee on consumer protection,

She said;

When you feature a product on your show it creates what has become known as the “Dr. Oz Effect” — dramatically boosting sales and driving scam artists to pop up overnight using false and deceptive ads to sell questionable products,

Dr Oz has made enthusiastic claims for other weight loss ingredients including green coffee beans and Garcinia Cambogia but Raspberry Ketones appear to have become the major target for scammers.

You can read more about Dr Oz at the senate here.

The Free Trial Scams Begin

Free Trial ScamQuickly, scam companies in the USA hit on marketing Raspberry Ketones supplements by offering consumers free trials.

Buyers, attracted to Raspberry Ketones no doubt by the apparent endorsement of the trusted face of Dr Oz, lost no time in signing up for these free trials.

It was a trick. Many people found that once they had signed up by giving their bank details to these crooked companies in order to pay for the postage, they were in fact signed up to a hard to cancel auto billing programme.

Sometimes there was small print that stated the terms and conditions but in many cases this information was unavailable, other times the small print simply overlooked.

US customers found that every month regular payments were being taken from their accounts and new products sent to them through the post.

The Raspberry Ketone Scam Goes Global

As with everything, the world market was fast to follow the USA. The people in the UK may not be quite as impressed with Dr Oz but everyone loves the concept of a freebie!

Although raspberry ketone supplements are not the only type of diet pill to use this free trial rip off strategy, Raspberry Ketones have fast become notorious in recent year.

Here at the Watchdog we have been gathering information from our readers about these various scam products and have been shocked and disgusted by the behaviour of these companies.

There are countless of other raspberry ketone supplement companies offering the same scam. This is only the tip of the iceberg.

A quick look around the various other general consumer websites such as the moneysaving expert forum throw up even more ketone supplement companies operating the same scam. There are a lot of them.

So How Does The Free Trial Scam Work?

Free trial signupOnce you are on the product website, you are encouraged to order, “today to activate your free trial” or similar.

You fill in your address details and because you need to pay the shipping costs for delivery, you then fill out your bank details.

At this point, if you read through the small print you may be able to see what you are signing up for.

Not all the supplements include this information but plenty of them do.

Here is a typical example:

By clicking “Submit & Confirm” you agree to be charged $4.95(USD) for S&H and will receive a 1 month supply of Raspberry Ketone Select to use.

If you are satisfied with the effects of Raspberry Ketone Select, do nothing and 14 days from today, you will be charged an enrolment fee of $84.78 (USD).

To avoid being charged the enrolment fee you must cancel your account before 14 days.

At this point, you are given a phone number to call or a website link to a cancellation page. You may think that a cancellation page and a process for stopping the agreement looks fairly legit, but it isn’t.

If you fail to contact the company and cannot manage to cancel this agreement, you will be sent fresh supplies of the supplement every 30 days and the company will take the payment out of your bank account each month.

Very Hard To Cancel

According to customers, cancelling the agreement is not as easy as it sounds. Many Watchdog readers have been left frustrated.

The phone numbers are often overseas, sometimes in the USA, but we have also seen Spain and Ireland.

The various Raspberry Ketone companies are unhelpful and there are usually “technical” problems that ensure that by the time you manage to contact anyone either by email or phone, the next month’s payment will have been extracted from your bank account or down as a pending payment. In some cases, the company does not even send the products.

Returning unwanted products does not always work either. Sometimes you will be asked to return the supplement and will be given a RMA (return merchandise authority) number. In all cases, you will still be billed.

Some customers have found that persistency pays off and constantly bombarding the company with emails can result in the agreement being cancelled, but not always.

Some customers have been offered refund deals by the companies. The customer still has to pay but for many people it is worth paying something just to escape from the agreement.

Can You Cancel the Agreement via your Bank?

You should report the problem to your bank as soon as possible. The continuous payment authorities that these supplement companies use are extremely hard for customers to stop but your bank must stop payments if you ask them.

Cancelling your bankcard is not necessarily enough because if you have paid by debit card, the agreement will simply transfer to the new card via your bank account.

We contacted Barclays for some more specialised advice and they were very helpful. Unsurprisingly, they knew about diet pill scams already.

They said that they could stop continuous payments and dispute historic payments if the customer did not receive the goods. They also advised that if you returned the unwanted merchandise and provided proof of posting the bank would dispute the payment on your behalf. Obviously if you do not have a return address this might not be as easy.

If you have already been scammed, then it is crucial to ensure that your bank stops all future payments. You may not get all your money back but at least it will stop any further damage.

Keep Safe, Avoid Free Trials

Sadly, there are numerous scam diet pill companies operating this rip off and if you fall for it yourself it is natural to feel that you are to blame. However, you should not feel too bad. These Raspberry Ketone scams are very convincing and we all make the odd mistake now and then. Thousands have fallen for it so you are not alone.

It is important to remember that once Raspberry Ketone stops being the “flavour of the month” another miracle diet pill will undoubtedly come along and spawn a new batch of free trial diet pill scams.

Free trials are designed to trick you, nothing else. Do not be tempted to sign up, however appealing and trustworthy anything looks. The credible diet pill companies will not offer a free trial so any company that claims to do this is extremely suspect.

It is crucial to read through the terms and conditions before you sign up to anything online. The internet has been described as the Wild West and there is very little legislation to protect you if things go wrong.

In many cases, the Raspberry Ketone scammers do provide the information about their auto billing in the knowledge that most people will not read it.

Do not fall into the trap!

Have you been caught by a “free trial” diet pill scam?

Take a look at our guide to getting your money back from free trials.

Disclaimer: Our reviews and investigations are based on extensive research from the information publicly available to us and consumers at the time of first publishing the post. Information is based on our personal opinion and whilst we endeavour to ensure information is up-to-date, manufacturers do from time to time change their products and future research may disagree with our findings. If you feel any of the information is inaccurate, please contact us and we will review the information provided.

97 comments on “Raspberry Ketone UK Free Trials Scam – Watchdog Reports”

  1. Mary cocke says:

    I cancelled both of the products and they just sent me one of them now my bank is processing that what do I do

  2. Kathleen Lovett says:

    I fell hook line and sinker for raspberry ketone also the other tablet Cambodia load of rubbish felt rather sick by taking them ,,,but I felt very sick when my bank statement came through taking £94 and first off my £2.99 shipping ,why don’t we ever learn I did cancel it with the number that was given ,but the cheek of them took two more £94 ,,,I was really annoyed as can collation had taken place ,,,,I have the tablet up stairs in a cupboard useless ,,,the bank at first wouldn’t do anything but the second time when I threatened to go to another bank then they did stop it for me ,,,all that money and not a bit of weight off ,criminal is there anyway to get the money back ?????

  3. Susan dodgson says:

    Do not send me any more tablets.they made me ill.

  4. Brenda Dawson says:

    This was an advert from the newspaper telling me this company was backed by DRAGONS DEN ..who gave them a standing ovation and had each entered into partnership. I thought I was paying £2 95.. to have my free trial rushed to me. I have just found out they have charged me £39. I am a senior citizen and ordered this item on my phone. I don’t understand computers. At a loss what to do

    1. Mark says:

      Hi Brenda

      Please contact your bank and instruct them to stop any further payments to them, (reoccurring payment system) they have a legal requirement to comply.

      Regarding thr product’s, you must call them and return the goods within 14 days normally, this is normally to an overseas address costing quite alot. You need a RMA number also, which you should get when you cancel.

      These companies are notorious and have a very systematic approach for diverting the cancellation.

      Good luck

  5. Bonnie Haring says:

    My problem is finding a phone# to cancel my order does anyone have a number?

  6. Margaret Horsman says:

    I ordered through offer on line arrived within 3days when read the leaflet I find I will be charged £49.99 after 14days this was never mentioned made out free trial with post packing, tried to phone 6 times answer thanks for calling us info on some garbled email,then goodbye, finally got answered told them a scam I am retired can’t afford that, now have to pay postage. All she kept saying terms ect on website???? Now maybe but not when buying, shouldn’t have fallen for it.
    Am seriously thinking of reporting them to Trading Standards probably won’t do much good.
    So BEWARE don’t fall for it

    1. Rachael says:

      Hi, I’ve very recently had the same experience. Took £2.95 for postage out twice and didn’t realise until 4-5 days ago, and £79.31 has been taken out.

      Although I did recieve the trail package in a couple of days, I’ve emailed to cancel membership and transaction and awaiting another call but number wasn’t the same as the customer services number I know of. I’m going to Bank as soon as, have you had any luck cancelling any further payments??

  7. linda Pozzi says:

    is phenom ultrapur wild raspberry ketone legit or a scam

  8. John P says:

    Same old Dermagem scam in a different form.

  9. Anthony Smith says:

    The previous two replies are consistent with my own experience. When I phoned I was passed from person to person. There was – allegedly – no record on their computer files of my name or address nor of the consignment number, nor of any order I had made – they therefore could not cancel it. The altercation took well over an hour of my phone time.
    The return address on the tablets was in Cyprus. I did not use it.
    There was no way of escalating the complaint to a more senior person, who was always not available.
    There was an address in Scotland on the Despatch Note but no phone number that would answer.
    I wrote a long and vituperative email of cancellation which seems to have reached no-one. A couple of months have passed and I have just received another packet of these things, this time accompanied by a leaflet from an outfit called Phenom Health featuring a number of products and welcoming me to the ‘Phenom Club’, membership of which I can cancel, apparently, by telephoning the number given on the Ultrapur packet.+44 203-318-1108. There is also a French number. I would be surprised if these numbers led to any benefit as this is exactly where my saga began. I shall try to get the bank to refuse payment.

  10. Jay says:

    Received an email from Amazon asking me to complete a short survey for a free offer. I’ve recently made purchases from them so I did the survey, completed the online form and paid £2.95 for a ‘free’ trial of these pills. I realised my mistake because there was no confirmation email for my ‘free’ trial. I’ve emailed the company, ‘healthy awake’ as I couldn’t cancel by phone. My bank have been advised to stop any payment to these scammers. There needs to be some protection for consumers who inadvertently sign up to these very believable scams. Apparently these scams are well known, so how come there is no legislation to prevent this. Consumers should be allowed a cooling off period for any distance selling transaction and the cancellation process should be user friendly, genuine and traceable.

  11. Angela Decarlo says:

    I too have been scammed with the raspberry tablet,I signed up for the free 15 day trial and they took 79 pounds out of my debit card before I even received them.i phoned up them up and a woman answered and reimbursed me 39 pounds and told me to post them back to Cyprus which I did on recorded delivery and tracked it so they have recieved them.today when I phoned the number I did before a man answered and said it’s a haulage company and he keeps getting calls but I informed him it was the same number I called the week before and got half a refund.i have phoned my bank and informed them and they have cancelled from pinnacle of life.this is a scam defo and I also feel like other people stupid

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